The mysterious Smart Relay Device..

notional

OVO give out a thing called a Smart Relay Device, which allegedly solves the problem of gas smart meters not connecting via the electricity smart meter.  You can even have more than one if your house is particularly palatial and one just isn't enough to get that elusive connection.  Do any other energy suppliers give these out?  I asked SSE (who are owned by OVO) and they didn't seem to know what on earth I was talking about.

I can't post a link to the OVO details as I haven't been on the forum enough, but just search 'Ovo Smart Relay'.

[Deleted User]

Hi,

here's a link.

notional

Thanks @[Deleted User] for the link.  Does anyone know any more about which other suppliers give out these devices? e.on have confirmed that they don't.

notional

Update: I've not been able to get a relay device, and I have now moved to Octopus.  Would be interesting to see if the government picks up on the fact that it compelled energy suppliers to install potentially thousands or more of 'smart' gas meters at great cost, which still aren't working as smart due to connection problems with the electric meter.  Giving out cheap relay devices would solve this at a stroke.

g4jnw

notional said:

Update: I've not been able to get a relay device, and I have now moved to Octopus.  Would be interesting to see if the government picks up on the fact that it compelled energy suppliers to install potentially thousands or more of 'smart' gas meters at great cost, which still aren't working as smart due to connection problems with the electric meter.  Giving out cheap relay devices would solve this at a stroke.

Interesting as im in the same position ie; my gas smart meter wont connect to my electric meter, also im now with Octopus as my previous company went bust. I emailed Octopus and this is what they said "I have reviewed your account and I can confirm there has been a smart meter health check diagnostic process initiated on your account regarding your smart meter and our tech team is working hard to establish the connection with your meters as it looks as though we will be able to do so without the booster."  However im sure it will need some sort of booster, are they fobbing me off i wonder?

wild666

Just another item that uses electric that's not needed, although it might only be a few pence per year just give the company your gas readings by their site or in an email to CS.

Gerry1

wild666 said:

Just another item that uses electric that's not needed, although it might only be a few pence per year just give the company your gas readings by their site or in an email to CS.

The good news: the electricity meter's comms hub is upstream of the meter so the customer won't be billed for its usage (or that of the meter).  The gas meter is battery powered, so again no direct charge to the customer.

The bad news: the smart meter rollout is costing every household well over £400 whether you have them or not.