Starling account or Tide account

jackroit

Hi
what account is more recommended for my business use and for the bounce back loan 
Starling account or Tide account.
i applied yesterday for starling but they are still checking details...

stratty

I find it hard to recommend either at the moment.  I've had a Tide account for ages but was frustrated at their slowness to get accreditation and lack of transparency with time frames.  I applied with Starling and activated my card. Waiting four days and counting for a Ltd application (including weekend which I am told they process).

jackroit

how long took the application process? because by me they are still checking the details after 24 hours 

thumpthump

Starting won't be doing anything with new accounts until 1/6/2020.
They are gonna deal with their own customers first.

The_Flump

thumpthump said:

Starting won't be doing anything with new accounts until 1/6/2020.
They are gonna deal with their own customers first.

They aren't accepting new Sole Trader accounts until June, but they are still accepting Ltd Company accounts.

thumpthump

https://www.altfi.com/article/6588_starling-bank-struggles-to-get-bounce-back-loans-up-to-speed

Hth

The_Flump

jackroit said:

how long took the application process? because by me they are still checking the details after 24 hours 

Tide took just 2 days to set up my account (Ltd Company). Starling took 3 days.

jackroit

is it a regular process that I'm waiting 2 days for starling to check my details? 

jackroit

jackroit said:

is it a regular process that I'm waiting 2 days for starling to check my details? 

is it the reguler proces?

zedman1313

The Tide company account was quick to set up. The bigger issue is the absolutely abysmal service since opening the account.  Every single transaction I have tried to do has required customer "support".  The only reason the account is still there is the even worse service from NatWest where I simultaneously started the account opening process.  7 weeks on and it still isn't finished.  Good thing I went with a bank where my relationship goes back personally to 1987 and for business in the past two years.  I am embarrassed to say that most of my career I have worked in investment banking.  The service the retail side of banks give to their customers is shocking.  And the excuse of Coronavirus has worn thin - my business is affected as is probably everyone else's and as my customers don't accept that from me, why should I expect it of people I am literally trying to give my money to?. 

zedman1313

zedman1313 said:

The Tide company account was quick to set up. The bigger issue is the absolutely abysmal service since opening the account.  Every single transaction I have tried to do has required customer "support".  The only reason the account is still there is the even worse service from NatWest where I simultaneously started the account opening process.  7 weeks on and it still isn't finished.  Good thing I went with a bank where my relationship goes back personally to 1987 and for business in the past two years.  I am embarrassed to say that most of my career I have worked in investment banking.  The service the retail side of banks give to their customers is shocking.  And the excuse of Coronavirus has worn thin - my business is affected as is probably everyone else's and as my customers don't accept that from me, why should I expect it of people I am literally trying to give my money to?. 

The latest issue from Tide is that they can't process a payment and will get back to me within 24 hours as to why.  Seriously?