UPDATE - SUCCESS! PayPal chargeback for Amex payment

ratechaser

Hi, not sure where this question belongs best, let's try this board first...

I'm looking to invoke a chargeback for a payment using my Amex via PayPal. I know it has to be done via PayPal's own buyer protection process and that there is no S75 option as well here.

This is for a TUI holiday (familiar story, they cancelled, initially said they would refund - have an email to confirm - but have failed to do so within either their own timeframe or the timeframe laid down by the Package Travel Regulations. I've given them quite a bit of extra leeway to be reasonable but they will not answer any of my messages or give me any specific timeframe when I can get through to them on a call, so we're now at this point, 8 weeks later and no refund)

This is for about £7k in total, and was 3 separate payments - 2 deposits and the balance. I need to do this now because the first deposit is getting close to timing out of PayPals process.

So I'm intending to dispute all 3 payments today with the same narrative reason - has anyone else been through this process with a TUI holiday, and if so was it successful (and how quickly)?

My 'worst case' concern is that TUI dispute it somehow (never done a PayPal chargeback before so not sure how it can work) and it gives them a get out to delay repaying me for even longer. But right now, apart from maybe sending them an LBA, I'm not sure what else I can do to escalate...

Suggestions welcome!
RC

J_B

We did one for APH for airport car parking - paypal via Amex..............................

Quote:-

Case closed in your favour

We reviewed the case you filed on 3 April 2020 and have decided in your favour.

We've issued a refund of £67.99 GBP to you. It may take up to 5 days for this refund to show on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to it. Depending on your card provider, it can take up to 30 days for the refund to show on your card statement.

ratechaser

J_B said:

We did one for APH for airport car parking - paypal via Amex..............................

Quote:-

Case closed in your favour

We reviewed the case you filed on 3 April 2020 and have decided in your favour.

We've issued a refund of £67.99 GBP to you. It may take up to 5 days for this refund to show on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to it. Depending on your card provider, it can take up to 30 days for the refund to show on your card statement.

Good to know thanks! How long did it take to get the money from raising the dispute with PayPal?

ratechaser

Well well I wish I had done that sooner. Filed an issue (or rather 3 as there were 3 payments). 1 hour later, closed in my favour, refunds processed. Confirmed by TUI, showing on PayPal account.

Brilliant...