STA Travel refund

kmholmes

I booked to travel abroad with STA travel at the end of March. I was advised by them to request for them to cancel my booking which I did to get my money back.They will only give me a booking credit and not cash refund me? I have had nothing official through to say how much I have, when it expires etc.. is there anything I can do to get my refund in cash rather than a credit note. 

Life__Goes__On

What did you book with STA?   what method of payment did you use?  How was it billed (was there one transaction)

kmholmes

We booked various flights and hotels with them. It wasn’t a pre set package deal as we selected where we wanted to go and stay and they sorted it out for us. Paid using a credit card and debit card (Two of were flying). Paid all in one transaction.

Life__Goes__On

kmholmes said:

We booked various flights and hotels with them. It wasn’t a pre set package deal as we selected where we wanted to go and stay and they sorted it out for us. Paid using a credit card and debit card (Two of were flying). Paid all in one transaction.

Just need to check  when was the trip booked?   as rules changed and want to make sure the advice is correct.

kmholmes

We booked this on the 31st January 2020

Life__Goes__On

kmholmes said:

We booked this on the 31st January 2020

Great, then you have a "package holiday"  under
The Package Travel and Linked Travel Arrangements Regulations 2018
You booked hotel & flights   so that  two different types &  you made a single payment.
There is no doubt it's a "package holiday" no matter what STA might try and claim.
You are entitled to a cash refund withing 14 days and you do not have to take a voucher.

I would go back to STA and try and get them to refund you  quoting
The Package Travel and Linked Travel Arrangements Regulations 2018

If they still refuse,  go to your card companies (  you can go straight to card companies if you want)

kmholmes

Brilliant. Thank you so much for your advice