Section 75 credit card refund

patch9495

Good Morning

Like many people I have had 2 holidays cancelled due to Covid, one through Expedia and one booked through Vacations to go (US company paid in dollars) both at over £100.

I have phoned my credit card provider and tried to submit a claim through section 75, however they have advised that because these holidays were booked through 3rd party agents, they are unable to dispute a claim, and that I need to contact the agents directly, of which I cannot get through too.

Is this correct of the Credit Card company?

eskbanker

Yes, it's correct.  In order to make a successful s75 claim you have to be able to show that you paid the actual supplier of goods or services, so if you use intermediaries such as travel agents, that eliminates any s75 rights.

This is explained in the MSE s75 article: https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/

Read up on other avenues to pursue at https://www.moneysavingexpert.com/news/2020/02/coronavirus-travel-help-and-your-rights/

Life__Goes__On

patch9495 said:

Good Morning

Like many people I have had 2 holidays cancelled due to Covid, one through Expedia and one booked through Vacations to go (US company paid in dollars) both at over £100.

I have phoned my credit card provider and tried to submit a claim through section 75, however they have advised that because these holidays were booked through 3rd party agents, they are unable to dispute a claim, and that I need to contact the agents directly, of which I cannot get through too.

Is this correct of the Credit Card company?

Can you explain what you mean by "holiday" ? as that can have different meanings