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Ford credit agreements

Can anyone help. On the 24th March I was due to have my vehicle picked up by ford and my credit agreement closed. I'm buying a different car. 
I'm having terrible trouble getting ford to come as they tell me no one is available. I have offered to take it to one of their service centres and hand over the ownership and keys hit they say it's still my liability . Today it looks like my new car will be ready  next week via click n collect. SoiSo means I have to pay two insurances and to road tax and we have no room outside without annoying our neighbours. I know it seems like a really small problem compared to what is going on. But I'm not sure if there is anyone else with any ideas to help. Thanks in advance 
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