Concert cancelled

murdoch_cat

so my first post, so hoping for help and I apologise now if this is posted in the wrong place!

earlier this year we bought 4 tickets for the Jeff Lynnes ELO concert. Today we received an email saying the concert has been cancelled, the refund is £52.50 less than the total paid. I emailed the ticket provider who said their fees aren’t refundable and it was in the terms and conditions. 

When booking popular concert tickets, who has time to read the terms and conditions?

am I being unreasonable questioning the, keeping this sum? I think they are taking liberties as all of the transaction had been conducted on a single computer screen, so no phone calls, nothing sent to us.

could do with some pointers at this time

many thanks

JakeMM

Did you pay on a credit card? And was the total over £100? You might be covered by the credit card company (even if you’ve since cleared the balance).

Galloglass

In effect there were two purchases. The first was the service of providing tickets to the concert. The second is the concert itself.

The first purchase (a contract) was completed successfully so no money is due. As the concert itself didn't happen, then you get your money back on that. 

It would be great if the law allowed these packaged purchases to be linked in the same was a packages of holiday bookings are treated as one, but they are not.

murdoch_cat

Thanks for the responses. 

Seems a bit odd that that a booking fee can be effectively “protected” when no bookings could be fulfilled. Needless to say the way this company has dealt with us will ensure they NEVER get any money out of us again

Thrugelmir

You'll struggle to buy concert tickets without paying a seperate booking fee. 

epm-84

Galloglass said:

In effect there were two purchases. The first was the service of providing tickets to the concert. The second is the concert itself.

So the question could be if the arrangement is tickets are collected at the venue or sent out the week before the event, wouldn't that mean the first purchase hasn't been fulfilled?

[Deleted User]

murdoch_cat said:

Thanks for the responses. 

Seems a bit odd that that a booking fee can be effectively “protected” when no bookings could be fulfilled. Needless to say the way this company has dealt with us will ensure they NEVER get any money out of us again

Yes it's a popular scam, similar to eBay where you can't easily use Section 75 because they claim that PayPal is a separate transaction which completed okay. Unfortunately they are all at it so it's hard to avoid.