We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Paypal limiting accounts with no valid reason or appeal process
Options

EmmaMyVintage
Posts: 1 Newbie
We
have been in business for around 16 years, selling vintage and retro
clothing and accessories. Back in 2004, we launched the business online,
selling through eBay and also via our own website.
Over
the years the business has gradually grown and in 2012 we opened a
bricks and mortar shop in our hometown of Darwen, Lancashire. Throughout
the lifespan of the business, we have sold thousands of items to very
happy customers all over the world and we now sell on a variety of
online platforms. This includes our own website plus others such as
eBay, Etsy and Depop. There are certain platforms that only accept
payment via Paypal, namely eBay and Depop so we have had to use this
company in order to process some of our payments.
Over
the years we have had various problems with Paypal and this is now
reaching a serious level. They randomly limit our account and
effectively just take the money from us, this has been the case for
thousands of pounds. We will receive a very generic computer generated
email saying that limitations have been placed on our account and we
cannot withdraw funds or use the account at all. It is also stipulated
that money cannot be withdrawn for at least 180 days from the date of
the last payment received. Not only is this a huge damage to cashflow,
but it is incredibly stressful and upsetting as you can imagine. On top
of that, we haven't actually received a penny back so they have
literally stolen our money.
There is either no
reason given or something very vague, and there is absolutely no way to
appeal. As I say, this has happened a number of times and we have tried
countless emails and phone-calls to never get any specific information.
It's incredibly difficult to actually speak to a human and there aren't
any account managers so you would never be able to speak to the same
person twice. It really feels like we are being treated like criminals
when we have done absolutely nothing wrong. Quite the contrary, we have
impeccable feedback, very low returns and no customer disputes or Paypal
cases. We represent our goods very well and always deliver quickly,
providing full tracking information on all orders. We are good honest
people running a very reputable business and are in desperate need of
help.
Due to the Covid-19 pandemic, our shop is
obviously closed so online orders are our only source of income for the
family right now. Paypal payments make up about half of those orders
and once again today our account has been placed on limitation. We have
provided all the extra information that Paypal have asked for but no
doubt once again our account will be permanently banned as it has been
before and we will no longer be able to sell goods using Paypal. We also
will not be able to access the money we have worked so hard for as has
happened several times before. This must be happening to other people
and businesses too, we cannot be the only ones. Has anyone got any experience of this and had any results? What courses of action did you take?
The
stark truth is, unless something can be done about this we will have no
choice but to close our business entirely and that is a horrific
prospect. I am sincerely hoping you may be able to help in some way, as I
really do not understand how a huge corporation such as Paypal can be
allowed to act in this manner and simply get away with it. I will wait
in eager anticipation of any help you can provide at all. I really do
not know where to turn and my family's livelihood hangs in the balance.
0
Comments
-
EmmaMyVintage said:We have been in business for around 16 years, selling vintage and retro clothing and accessories. Back in 2004, we launched the business online, selling through eBay and also via our own website.Over the years the business has gradually grown and in 2012 we opened a bricks and mortar shop in our hometown of Darwen, Lancashire. Throughout the lifespan of the business, we have sold thousands of items to very happy customers all over the world and we now sell on a variety of online platforms. This includes our own website plus others such as eBay, Etsy and Depop. There are certain platforms that only accept payment via Paypal, namely eBay and Depop so we have had to use this company in order to process some of our payments.Over the years we have had various problems with Paypal and this is now reaching a serious level. They randomly limit our account and effectively just take the money from us, this has been the case for thousands of pounds. We will receive a very generic computer generated email saying that limitations have been placed on our account and we cannot withdraw funds or use the account at all. It is also stipulated that money cannot be withdrawn for at least 180 days from the date of the last payment received. Not only is this a huge damage to cashflow, but it is incredibly stressful and upsetting as you can imagine. On top of that, we haven't actually received a penny back so they have literally stolen our money.There is either no reason given or something very vague, and there is absolutely no way to appeal. As I say, this has happened a number of times and we have tried countless emails and phone-calls to never get any specific information. It's incredibly difficult to actually speak to a human and there aren't any account managers so you would never be able to speak to the same person twice. It really feels like we are being treated like criminals when we have done absolutely nothing wrong. Quite the contrary, we have impeccable feedback, very low returns and no customer disputes or Paypal cases. We represent our goods very well and always deliver quickly, providing full tracking information on all orders. We are good honest people running a very reputable business and are in desperate need of help.Due to the Covid-19 pandemic, our shop is obviously closed so online orders are our only source of income for the family right now. Paypal payments make up about half of those orders and once again today our account has been placed on limitation. We have provided all the extra information that Paypal have asked for but no doubt once again our account will be permanently banned as it has been before and we will no longer be able to sell goods using Paypal. We also will not be able to access the money we have worked so hard for as has happened several times before. This must be happening to other people and businesses too, we cannot be the only ones. Has anyone got any experience of this and had any results? What courses of action did you take?The stark truth is, unless something can be done about this we will have no choice but to close our business entirely and that is a horrific prospect. I am sincerely hoping you may be able to help in some way, as I really do not understand how a huge corporation such as Paypal can be allowed to act in this manner and simply get away with it. I will wait in eager anticipation of any help you can provide at all. I really do not know where to turn and my family's livelihood hangs in the balance.0
-
And one obvious question is whether you're trying to run a business through a personal Ebay account.Signature removed for peace of mind1
-
I would post on the Ebay sub-forum as suggested.
Also read in detail the Paypal terms and conditions.
I think you now do not have to offer to take Paypal on Ebay, so you maybe could restrict you payments to credit card only for a while.
BTW have any of your recent customers seemed a bit suspicious, such as paying higher than normal prices etc.? Have any suddenly closed down their ebay account after paying for something?
0 -
Mistral001 said:I would post on the Ebay sub-forum as suggested.
Also read in detail the Paypal terms and conditions.
I think you now do not have to offer to take Paypal on Ebay, so you maybe could restrict you payments to credit card only for a while.
BTW have any of your recent customers seemed a bit suspicious, such as paying higher than normal prices etc.? Have any suddenly closed down their ebay account after paying for something?Ebay are moving towards a new payment system called AYden which is being rolled out this summer, assuming OP is correctly registered as a business seller then they may already have am option to pre register to move over as soon as it is available.However, I suspect our help is in vain as OP hasn’t bothered to come back, so it is either resolved or really just not that serious.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.7K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.4K Spending & Discounts
- 243.7K Work, Benefits & Business
- 598.5K Mortgages, Homes & Bills
- 176.8K Life & Family
- 256.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards