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TalkTalk £20 Amazon voucher

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I have just received an email from TalkTalk (email heading, Thank for bearing with us) in the message it states please accept our sincere apologies for the trouble getting in contact with them. There is a link to click on. I did phone them about 2 weeks ago and like most people I did have trouble getting though. 
I am not sure if this is a genuine email or not, has anyone else received one of these?
Thanks 

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 14 May 2020 at 6:18PM
    Did you provide Talk Talk  with your e-mail address? Are you already  a Talk Talk customer? 
  • Hammer_Time
    Hammer_Time Posts: 495 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    I am a TalkTalk customer and they have my email address.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    View message source see who its from .
  • Hammer_Time
    Hammer_Time Posts: 495 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    I viewed it info@consumer.talktalkplc.com, however I still don’t know if it is real.
  • Hammer_Time
    Hammer_Time Posts: 495 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Update 
    Just credited £20 to my Amazon account.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Update 
    Just credited £20 to my Amazon account.

    How does TalkTalk know your Amazon account details then ?
    Or even that you have an Amazon account ?
  • Hammer_Time
    Hammer_Time Posts: 495 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    They don’t know I have or have not Got a Amazon account. You don’t need to know if a person has an account to gift them a Amazon voucher.

    If I did not have an account with Amazon I would just set one up, if I did not want one I would just give the voucher to someone who has.

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    They don’t know I have or have not Got a Amazon account. You don’t need to know if a person has an account to gift them a Amazon voucher.




    Its just you saying that's confused some .
    <Just credited £20 to my Amazon account.>

  • Hammer_Time
    Hammer_Time Posts: 495 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Yes I agree, I just click on the link in the email and copied the voucher code. There were no login needed to do this. I added the voucher code to my Amazon account and the £20 was added to my account.
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