Refunds

Can a company insist on processing your refund using the card you payed with originally?? The card in question already had a balance on it with a really good rate that I’m paying off over the next year so I don’t really want the refund to wipe that clean. Any ideas?? Thanks 

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 14 May 2020 at 1:27PM
    Yes, they can and indeed should.
  • D3xt3r5L4b
    D3xt3r5L4b Posts: 1,852 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Of course they can....
  • dr_adidas01
    dr_adidas01 Posts: 2,150 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    wolfer20 said:
    Can a company insist on processing your refund using the card you payed with originally?? The card in question already had a balance on it with a really good rate that I’m paying off over the next year so I don’t really want the refund to wipe that clean. Any ideas?? Thanks 

    Yes they can and they will insist on doing that way.
    Time is a path from the past to the future and back again. The present is the crossroads of both. :cool:
  • badger09
    badger09 Posts: 11,526 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The default method is to refund to the original payment card, due to AML regulations.
    However, I know from very recent personal experience, that at least 1 travel company will refund to a nominated bank account, and in fact have recently changed their refund process to that method.

    So OP, you could ask the company, but they could refuse.
     
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