Car has been in garage for over a month - say they are looking for a part but give us no updates

452

fred246 said:

No I think this extra bit has got minute noodles to blame for rolling on the floor laughing. I would never be in the position of the OP because I would just do my own. I was hoping someone who used 'the professionals' might be able to help the OP with the sort of problems you get using 'the professionals'.

So you've personally got nothing to add but you still keep coming back?

Scrapit

fred246 said:

Garages to remain open during pandemic.

Quite, this one is as they are talking with the OP. But supply chains maybe suffering.

born_again

fred246 said:

Garages to remain open during pandemic.

But if the manufacture has shut down and they are the only source of the part..... How do you suggest that the OP gets it? 
As well as if the car is still in bits, which odds on it is while they are awaiting the part. How is the OP supposed to gt a non running car back home, then fix it?

brianposter

born_again said:

But if the manufacture has shut down and they are the only source of the part..... How do you suggest that the OP gets it? 

Scrapyards are a perfectly normal source of parts.

AdrianC

brianposter said:

born_again said:

But if the manufacture has shut down and they are the only source of the part..... How do you suggest that the OP gets it? 

Scrapyards are a perfectly normal source of parts.

Some parts, yes. Others can't be reused.

And a garage will be unable to provide any kind of warranty on a used part - including the fitting of it.

B'sides, five weeks ago, I bet they didn't know it was going to take five weeks to get a part that would normally arrive overnight...

fred246

So why can't 'the professionals' communicate with the customer to keep her informed?

AdrianC

fred246 said:

So why can't 'the professionals' communicate with the customer to keep her informed?

Did you not bother reading the original post? They have been in communication. They told the OP within days that the part was unavailable because of lockdown, and have told them weekly since that there's no change in that.

fred246

Apart from the initial phone call 'the professionals' have made no attempt to communicate with the customer. All communication has been initiated by the customer. That is why the customer is unhappy and has asked the forum for advice.

452

fred246 said:

Apart from the initial phone call 'the professionals' have made no attempt to communicate with the customer. All communication has been initiated by the customer. That is why the customer is unhappy and has asked the forum for advice.

Nothing useful to add today Fred? There's a pattern developing here. 

Scrapit

452 said:

fred246 said:

Apart from the initial phone call 'the professionals' have made no attempt to communicate with the customer. All communication has been initiated by the customer. That is why the customer is unhappy and has asked the forum for advice.

Nothing useful to add today Fred? There's a pattern developing here. 

That you keep asking questions that didnt help the OP? Thats a pattern thats emerging...