Travel trolley dodging refund

as15aep

Hi all,
I bought 2 tickets for a flight in late February, one for me and one for my wife, I had to cancel my wife's one due to medical reasons, travel trolley said they would only refund £100 for that. So I accepted. A few days later when I was due to fly, my ticket was cancelled by the airline due to covid-19. Travel trolley said I would only be getting a full refund for my ticket as the other one was cancelled before. Even though this is stupid I still said okay fine I'll take the full refund of my ticket and partial £100 refund for my wife's ticket. Fast forward 3 Months I still haven't received my refund, everytime I call them they always say "please allow 3 more weeks, the airline hasn't refunded us yet, so we can't refund you until then."
What are my options?

as15aep

as15aep said:

Hi all,
I bought 2 tickets for a flight in late February, one for me and one for my wife, I had to cancel my wife's one due to medical reasons, travel trolley said they would only refund £100 for that. So I accepted. A few days later when I was due to fly, my ticket was cancelled by the airline due to covid-19. Travel trolley said I would only be getting a full refund for my ticket as the other one was cancelled before. Even though this is stupid I still said okay fine I'll take the full refund of my ticket and partial £100 refund for my wife's ticket. Fast forward 3 Months I still haven't received my refund, everytime I call them they always say "please allow 3 more weeks, the airline hasn't refunded us yet, so we can't refund you until then."
What are my options?

The agency is travel trolley btw

wigwam

My son had the same issue regarding a refund for cancelled flight He was promised a refund then 3 weeks later after promised refund did not arrive called them and thy said they will only give him a voucher.  He refused, so they offered a refund of £300 (flight was £375) , again he refused and has now raised a chargeback claim with his bank. Waiting to hear back however traveltrolley called a couple of days ago offering £330 so maybe they have had notification from the bank of his claim.  Will keep you posted.

as15aep

wigwam said:

My son had the same issue regarding a refund for cancelled flight He was promised a refund then 3 weeks later after promised refund did not arrive called them and thy said they will only give him a voucher.  He refused, so they offered a refund of £300 (flight was £375) , again he refused and has now raised a chargeback claim with his bank. Waiting to hear back however traveltrolley called a couple of days ago offering £330 so maybe they have had notification from the bank of his claim.  Will keep you posted.

@wigwam Did he pay by credit or debit card? I paid by debit, am I able to raise it with my bank too?

wigwam

debit card. Call your bank and ask for a chargeback