Help/advice with Shopify, Section 75 Claim and an unresponsive merchant

born_again

Delta_Gamma said:

The bank has eight weeks to reply to my claim, if I haven't heard by then, I can then take my claim straight to the FOS without the need for a deadlock letter (according to Which?).

I know this will take time and I am a patient person, companies are quick to take money away but make it difficult to get it back. But as I said, I will do whatever I can to get my money back.

You can only take it to FOS after 8 weeks if you have logged a complaint. Starting a dispute or S75 claim are not complaints. As such they have no timescale and FOS will not take any action.
In fact at the moment if you get a S75 resolved in that time frame I would be amazed. Even chargebacks at the moment can take months due to the sheer volume of them.

Also FOS were taking months to look at complaints, and that is before Covid 19 kicked in.