EDF Energy, OMBUDSMAN, UK Power Networks HELP please

Backbiter

I am of course quoting what the Mse energy club claim I'll be saving by switching rather than going onto Edf's standard tariff. The new BG deal is one of the Mse top six deals, and the only one with one of the big firms. I'm very happy to have sorted the issue with EDF just in time to grab the BG deal, which supposedly ends this week.

MWT

2specialangels said:

What I need support/advise with please is: how do I dispute this 182days and pay what I normally do - I have tried with the executive team to ask them to remove the over and above our usual amount- and there is zero movement- all he keeps saying is take us to court, or set up a payment plan!. So any ideas is what I am looking for please...

Not what you want to hear I'm sure, but having gone through your spreadsheet and done a few calculations I'd have to agree with EDF, you have been frequently misreading your meter, and as a consequence when later accurate readings were taken the much larger usage figure resulted.

Your total usage between 1/12/15 and 13/3/20 is consistent with the more believable of your readings.

There is no way to take this further, since as far as I can see EDF are correct in all of their claims, but I would strongly suggest that you read and follow one of the guides to reading dial meters to prevent this problem in the future...

NB: Had to edit this post a little as there are other errors in the spreadsheet, but point remains that total use over the entire period is fairly consistent and doesn't show any excessive changes.

MWT

This may help, just use the readings taken by EDF:

01/12/15 - 70703

24/10/19 - 7621

13/03/20 - 11457

Total used between 01/12/15 & 24/10/19 = 36918 or 25.94 per day.

Total used between 24/10/19 & 13/3/20 = 3836 or 27.20 per day.

So there is no doubling of usage during the work that was done and nothing wrong that I can see, just some wrong customer readings messing with the billing.

If you really want another sanity check go look at the period between 01/12/15 and 26/02/16 which if the customer reading was correct would give 29.16 per day usage, which compares very well with the 27.20 for the recent winter period...

Robin9

I agree with MWT
In computer speak 13/3/20 is day 43903.   Much easier to count days in this way.
 and writing 11457 should be written as 111457 as the meter has gone around the clock)  

victor2

MWT said:

This may help, just use the readings taken by EDF:

01/12/15 - 70703

24/10/19 - 7621

13/03/20 - 11457

Total used between 01/12/15 & 24/10/19 = 36918 or 25.94 per day.

Total used between 24/10/19 & 13/3/20 = 3836 or 27.20 per day.

So there is no doubling of usage during the work that was done and nothing wrong that I can see, just some wrong customer readings messing with the billing.

If you really want another sanity check go look at the period between 01/12/15 and 26/02/16 which if the customer reading was correct would give 29.16 per day usage, which compares very well with the 27.20 for the recent winter period...

Some good checking done there. Helps explain EDF's position, which the consensus of opinion here also seems to support.

MWT

Dial meters are deceptive if you don't follow the precise way to read them, but if you do follow it then it is really easy to get the reading right.