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forgotton password!!!

Annie021063
Annie021063 Posts: 2,570 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
in Techie Stuff
Hi Guys
My daughter has forgotten her sign in password for her hotmail account - this means she cannot access msn or her emails. Can anyone help?

Comments

  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    Did she specify an alternate email address when she signed up for hotmail?

    If she did, she can get a new password following the instructions here
  • superscaper
    superscaper Posts: 13,369 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Only hotmail/Microsoft can help if she can prove it's her account (hopefully she gave an alternative email address when she signed up). You'll have to hope she can go through the automatic reset password process and be able to answer the secret question she setup. Free email accounts have almost no human customer support so there's not much hope if none of the above works.
    "She is quite the oddball. Did you notice how she didn't even get excited when she saw this original ZX-81?"
    Moss
  • Annie021063
    Annie021063 Posts: 2,570 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Red_Rose_Exile wrote: »
    Did she specify an alternate email address when she signed up for hotmail?

    If she did, she can get a new password following the instructions here
    NO - she didn't.
  • Annie021063
    Annie021063 Posts: 2,570 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    superscaper wrote: »
    Only hotmail/Microsoft can help if she can prove it's her account (hopefully she gave an alternative email address when she signed up). You'll have to hope she can go through the automatic reset password process and be able to answer the secret question she setup. Free email accounts have almost no human customer support so there's not much hope if none of the above works.
    Right - I think we are up the creek then. She will have to set up another and hope she can get in touch with all her contacts.
    Thanks guys
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Annie021063 wrote: »
    NO - she didn't.

    This software here should sort you out.

    :cool:
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Lakeuk
    Lakeuk Posts: 1,084 Forumite
    Part of the Furniture
    espresso wrote: »
    This software here should sort you out.

    :cool:

    :eek: That software is very scary, didn't expect it to be that simple
This discussion has been closed.
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