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Dispute between Transunion and Klarna going nowhere??

Hello,

 There are missed payments on my credit file from Klarna when I returned an item and where still expecting payments.

They accepted that this is wrong and are now in contact with Transunion to have this removed from my credit file. I first disputed this over 6 months ago and have been repeatedly told by both parties that they are waiting confimamation from each other to go ahead with the removal.

Transunion have asked for an individual update from Klarna and have assured me nothing has come through from them.

Klarna are claiming they have sent the update and can do no more from there end.

Please help, what can I do? its getting frustrating now!!

Dan

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 12 May 2020 at 10:20AM
    If you've reached an impasse, advise them that you'll make a complaint to the ICO.  If no response, do so.
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