Company charging admin "fee" on refund

harsh_but_fair

What you need to do is formally complain to Halifax they cannot ignore it they have to accept your complaint and they have a number of weeks to reply

as I said in a previous post if they do not reply or if they they turn you down then ask for a Deadlock letter

once you get this letter or if they refuse to give you one you can then complain about Halifax to the FOS who will rule in your favour and you will get your money back

harsh_but_fair

J_B said:

harsh_but_fair said:

I don't understand your post

the internet is awash with Google hits saying if goods or services are not provided then you are covered under section 75

it does not say you are covered minus an admin fee or you are covered minus a bank fee or you're covered minus an insurance fee - it just says you are covered

I assume you were replying to me.

If I go in front of the judge and say ....

 

then he may snigger a little.

If I can say 'here's the law', then he may rule in my favour .... perhaps!  ;-)

No I wasn't replying to you I was replying to the original poster of this thread which you appear to have hijacked

Hugh_Jardon

SnowTiger said:

I've taken a gander at the Consumer Rights Act 2015.  Section 56, which covers price reductions for services, contains this: 

(6)The trader must not impose any fee on the consumer in respect of the refund.

Bingo.

Section 45, part 5.

I can put that in my letter. Thanks.

J_B

harsh_but_fair said:

No I wasn't replying to you I was replying to the original poster of this thread which you appear to have hijacked

Guilty as charged m'lud - in my meagre defence, my hijacking was on a similar subject. If you had used the quote system, your reply would have been clearer.

Anyway, thanks for your input - job done, moving on ..... !  😁

Time4T_Accounts

Hijacked, or otherwise, it was a very interesting thread! Thanks all.

harsh_but_fair

well done let us know if you got the rest refunded!