Train ticket refund

cazzzie987

MoneySavingNovice said:

cazzzie987 said:

MoneySavingNovice said:

Where were you going and from where?   That way we can identify the correct company!

Newcastle to Edinburgh. Thank You.

Assuming that you are referring Newcastle Upon Tyne you are correct that your claim is with LNER and not Avanti West Coast. 

LNER look over the what was Virgin East Coast which included the route from London Kings Cross to via Newcastle Upon Tyne to Edinburgh,  while Avanti West Coast took over the routes out to London Euston to Liverpool, Manchester, Birmingham and Glasgow with others.

My advice would be to ignore the wrong advice given by LNER and get back to LNER and ask that to correctly refund you without further delay.  Inform them that as 2 months have passed since your claim, if they are unable to refund you that should issue a deadlock letter, in order that you can make a complaint to the Railway Ombudsmen.

www.railombudsman.org

A threat to complain to the Railway Ombudsman will normally be enough to get your money back from LNER.  Good luck

Yes Newcastle Upon Tyne. LNER keep saying Avanti and Avanti say contact Virgin Trains (who no longer exist) both companies are a massive joke! LNER have now passed my tickets to Avanti, god knows where they are as they are saying they didn't get them and contact Virgin Trains. I have complained to the ombudsman and I am trying to see if I can get a chargeback. Fed up of both companies

sheramber

Advance tickets are not normally refundable

redped

justpages said:

A difficult situation, you may need legal help, since the franchise of this company has moved to another, it`s unlikely you can cope on your own.

It's been two years since the last post, so I assume they've either received their refund or given up by now.  Are you a spammer trying to increase your post count with random replies?