Supplier terminating contract but keeping our deposit?

DoaM

You also get Litigant In Person costs of up to £95 (full days rate) plus travel costs to/from court for the hearing (should you win).

AdamMoneySaver

Thank you everyone, I'll send a 'letter before action' on Thursday if I don't receive a response. Should I send multiple letters to every address I have have for him, or just follow up with an email saying a letter has been sent to 'X Address', or both?

steampowered

I would send just the one letter to the address which you think is the "right" address - i.e. where you would serve legal proceedings if it got to that. Have a read of your T&Cs/contract to see if they say anything about service of notices. If in doubt, send it to the address the business is trading from.

Perhaps also send a scanned copy or photo of the letter by email saying "Please see attached" to ensure they get it - just so they can't say later they weren't aware because they didn't pick up post due to Covid-19.