Storage Unit

Grumpy_chap

@domquark- it is not clear what you are paying for that you are not getting.  The real cost of a storage unit is having the unit there, not allowing access.  Also not clear how this is actually impacting you - it just requires you to plan a little bit more, so frustrating but not the end of the world.  Maybe I have missed something here.  Lots of other services are all open less than usual, but not giving a partial refund of fees.

You can survive without anything that is stored there, so it is not essential anyway.  You have answered your own original question.

bradders1983

domquark said:

Kazwookie:

I have talked to the manager. They won't let me in after hours or give any reductions. They have agreed to allow up to 30 days for payment, but they charge extra for this facility.

bradders1983:

I am currently working 6 days a week, but can be called out on the 7th, so I have to be ready at a moment's notice to work.

Grumpy_chap:

I had planned (before COVID) to have vacated the unit by now, but the lockdown has prevented me from having the time to sort it. I really can't afford to risk not being available to work. The analogy was the first one that I could think of! But wouldn't you feel the same if you were paying for something that you are not getting? As for essential travel, I can survive without anything that I have stored, so I think my original question still stands?

You are entitled to a day off. Tell your boss you are not available to be called out.

Andy_L

domquark said:

Grumpy_chap, but don't you think that it is also reasonable that if I am paying for a service, I should receive that service in full? After all, you wouldn't put up with your electricity supplier saying that they were only going to supply electricity for half the day, but still charge you for the whole day? Secondly, there is a serious question of if I am allowed to visit the storage unit at all? Does visiting a storage unit count as essential travel under Government guidelines? I could understand if I was renting storage as part of a business, but is it permissable as an individual? I know that the storage company are keeping my chattels secure, and I am not expecting to pay nothing. I just feel that I am paying full price for a service I can't fully use.

The criteria is "reasonable excuse" not "essential travel only"

sharpe106

Have you actually wanted access and not been able to? Even though they say they are only staffing it 12 hours a day you may find if you phone and give a good reason they might still let you get access to it. 

amykirk1996

If you're a key worker, you're still being paid.

As others have suggested, nobody works 24 hours a day, 7 days a week - so on that basis, I would suggest that you don't really have any need to a) request a cheaper rate, b) cause for complaint.