Netflights + Virgin Atlantic help!

tom2812

Hello all,

I hope you're all keeping safe and well.

My family and I were due to travel on our bi-annual holiday to Orlando on 1st June this year. Of course, this isn't going to go ahead so we are in the process to try and rebook. Due to being a large family, we have all arranged our own travel (same airline, dates, etc). My family all booked with Virgin directly however my partner and I booked with Virgin through Netflights. 

The rest of my family have kept their tickets 'open' and have the ability to rebook when we have confirmed the new dates. I firstly contacted Virgin who said I need to contact the website I purchased the tickets with. So I contacted Netflights and they have given me a credit note for the flights but it must be used by September 2020. I have emailed them back to see if there is anything I can do to extend this period since we won't be able to travel again this year. Reasons include my sister being a teacher and we have young children in the family so we are needing to go out of term time and we don't want to go unless we know everything will be open - shopping malls, Disney World, restaurants, etc. 

We have therefore planned to go around August 2021. I understand Virgin's re-booking means that we will have to pay the fare difference, which is something we will just have to deal with.

However, if Netflights refuse to extend their credit note expiry date, what can I do? 

Before the virus took control I purchased a good travel insurance policy through Virgin Money (including travel disruption) and the flights were paid for on a credit card. I guess I can't claim on the insurance for the flights until they are cancelled.

Do you have any advice on what I can do? I'm looking at losing around £1,500 which I really cannot afford to do so any advice would be gratefully received.

Many thanks in advance.

Life__Goes__On

When did you first contact Netflights? Did you ask to cancel?

tom2812

Life__Goes__On said:

When did you first contact Netflights? Did you ask to cancel?

I contacted them 5th May and there is a standard form that you fill in. 

Life__Goes__On

I would reply and say I reject their credit note as it's not what you want and you will wait until the flight is cancelled before you take further action.

[Deleted User]

Are you absolutely certain the holiday needs to actually be taken before September 2020 and not just that the voucher needs to be validated by then?   Reason am asking is lots of people have been offered vouchers for staycations and they read it wrong.  The vouchers need to be accepted and validated before December this year but the holiday can be booked and taken up to December next year 2021.   Just a thought.   Also yes, wait until the flight is cancelled before doing anything.      

tom2812

Actually, Tedber, that makes a lot of sense. They wrote, "The credit note needs to be used by the 30th September 2020." I'm guessing that I'll just need to rebook the flight by that point. I would have thought that Virgin would have cancelled the flight by now but I'm just waiting until they do. Thank you!