Google Pay declined since card updated

simon_r

I have Google Pay set up to make contactless payments for a TSB credit card where TSB are still not issuing contactless cards.  Since my previous card expired at the end of April I have been having problems with it.  I originally forgot to update the card so it was declined when I used it.  I then went into Google pay to update the card details and did so successfully (I thought).  However ever since then whenever I try to use Google Pay in a shop the payment is declined and I have to use the real card for chip and pin.  However because the card in Google Pay is no longer out of date, I cannot go in and amend the details.  Needless to say, I cannot get through to Tsb on the phone.  Any suggestions?

Willing2Learn

Double check all the cardholder details have been entered correctly.  I have previously put in a 'start date' instead of the 'expiry date' by accident.  It was obviously a big fat fail!!

simon_r

Is there a way to get back in to the card details once updated?  I can't find it - only managed to get in previously because the card was out of date and needed updating.

Willing2Learn

1. On your Android phone or tablet, open the Google Play Store app .
2. Tap Menu Payment methods. More payment settings.
3. If asked, sign in to pay.google.com.
4. Under the payment method you want to edit, tap Edit.
5. Make your updates.
6. Tap Update.

simon_r

Willing2Learn said:

1. On your Android phone or tablet, open the Google Play Store app .
2. Tap Menu Payment methods. More payment settings.
3. If asked, sign in to pay.google.com.
4. Under the payment method you want to edit, tap Edit.
5. Make your updates.
6. Tap Update.

Thanks - I was trying to do it in the Google Pay app.  Details updated - hopefully will work next time.

[Deleted User]

If your card issuer replaces the physical card for any reason, you usually have to edit or delete/re-add it to Google Pay. The expiry date and three digit CVV2 usually change on any replacement card.

Chino

dahj said:

If your card issuer replaces the physical card for any reason, you usually have to edit or delete/re-add it to Google Pay.

Did you read the OP?

I then went into Google pay to update the card details and did so successfully (I thought).