Balance transfer do you lose right to claim?

JRJV21A

Hi! Please can someone help? My credit card has taken the balance payment for my holiday (quite a lot of money). We let this happen as we were advised we could then claim the whole amount back when our holiday gets cancelled (rather than just writing off and losing our deposit).The trouble I have is that at this time of year I usually do a balance transfer, so I can pay my holiday off interest free over the coming year. However, if I transfer my credit card balance to another credit card will I lose my right to get my credit card company involved if I have trouble getting a refund off the holiday company??? Eg. (and this is just an example for privacy reasons) I paid for my holiday on a Halifax credit card, so the agreement for my holiday was between Halifax and Jet2, but if I transfer my balance from my Halifax credit card to my HSBC credit card, will the agreement now just be between me and the HSBC, so they wouldn't help me to get my money back off Jet2? Please help!!!! Thank you in advance.

[Deleted User]

No, you don't.

nick74

Just to clarify, if you paid for the holiday through the Halifax card then you still claim through Halifax. What subsequently happened to the balance doesn't make any difference, and you shouldn't attempt to involve HSBC in the claim in any way as it's nothing to do with them.

JRJV21A

Thanks! So just to clarify, I can do a credit card balance transfer and if the holiday company didn't give me a refund, I can get the 'new' credit card involved even though I didn't originally pay for it on that actual credit card? Sorry I'm just a bit nervous, so double checking!   

[Deleted User]

No.

Your claim is with the card you used to pay.

nick74

JRJV21A said:

Thanks! So just to clarify, I can do a credit card balance transfer and if the holiday company didn't give me a refund, I can get the 'new' credit card involved even though I didn't originally pay for it on that actual credit card? Sorry I'm just a bit nervous, so double checking!   

No, that's completely the opposite of what I said! Don't get the 'new' card involved at all, it is nothing whatsoever to do with them.

JRJV21A

Oh sorry. So I can't do a balance transfer? I need to keep the debt on the card I paid for the holiday, in case I have a problem getting a refund? As surely if my balance is £0 with the bank that paid for the holiday,  they wouldn't want to help me would they? Sorry I'm not very good with the small detail of stuff like this. Thanks for your help and patience. 

onlyfoolsandparking

One thing has nothing to do with the other, lets say you have a 0 balance on a credit card and you bought a £2000 holiday. You would then have the £2000 debt on your account balance. Now unless that was an interest free purchase card you would pay interest on that £2000 in due course BUT you decide to transfer the £2000 debt to a new card which is offering 0% interest for a period. You transfer the £2000 off your existing card onto your new 0% card when the original £2000 shows on your existing account, you now owe the new card the £2000 and your original card goes back to 0. I'm second guessing you here but are you asking what happens if the holiday company refund your £2000 you paid them and it puts your credit card account £2000 in credit, well answer is nothing, just ask them to refund you back to your current account or use the credit for normal expenditure.

Either way transferring your balance to a new card has nothing to do with you being refunded your holiday cost, nothing to worry about.

[Deleted User]

JRJV21A said:

As surely if my balance is £0 with the bank that paid for the holiday,  they wouldn't want to help me would they?

There's no surely about it.  

They have no choice but to consider your claim as you used that card to make the purchase.

redux

JRJV21A said:

Oh sorry. So I can't do a balance transfer? I need to keep the debt on the card I paid for the holiday, in case I have a problem getting a refund? As surely if my balance is £0 with the bank that paid for the holiday,  they wouldn't want to help me would they? Sorry I'm not very good with the small detail of stuff like this. Thanks for your help and patience. 

You're over thinking all of it.

Put it this way - if you'd cleared the balance by paying from your bank account, not a balance transfer, would you expect the bank to become liable to underwrite the holiday, or another even more disconnected step your employer or customers for paying into your account? No, the transaction and the protection is still on the original card, the balance transfer is only another type of cash to clear it, that's all.

JRJV21A

Thank you everyone!!!