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myHermes has lost my delivery and won't compensate me!

[Deleted User] · 2020-05-10 09:11:48

Hello one and all,I opened a myHermes account recently to return a defective item (a plastic LED bulkhead light) to the manufacturer.I've received notification from Hermes the parcel is lost and received an email telling me "We have now assessed your claim and we are unable to offer you a settlement as the contents of the…

Comments

diinozzo Posts: 139 Forumite

1 October 2022 at 4:03PM

Marcon said:

Jumblebumble said:

I too would be minded to take them to the small claims court so a Judge can rule if they are guilty of using unfair contract terms

Completely OTT if compensation is a maximum of £20 - and there are already plenty of 'rulings' on such cases.

Thread has been 'raised from the dead'.

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