Mis Advice regarding cancellation from small travel company

Life__Goes__On

gemmakevin said:

Yes ATOL and ABTA so that's good. However, it's still my word against theirs.

Yes,  not sure how it works in a complaint.
But if you took them to court, the decision would be on the balance of probabilities.
So would look at the evidence as a whole.
A Judge would have to decide who was telling the truth.
IMOH  It would make no sense you cancelling at the time unless prompted to do so for a full or nearly full refund.
You paid £8600  and by cancelling then you only get back £1600.  and lose £7000 where as if you waited you would get a full refund.
With the situation as it was, if a person was told they would only get a refund under 20% of what they paid,I doubt anyone would have taken that,  they would have waited.



 

gemmakevin

Life__Goes__On said:

gemmakevin said:

Yes ATOL and ABTA so that's good. However, it's still my word against theirs.

Yes,  not sure how it works in a complaint.
But if you took them to court, the decision would be on the balance of probabilities.
So would look at the evidence as a whole.
A Judge would have to decide who was telling the truth.
IMOH  It would make no sense you cancelling at the time unless prompted to do so for a full or nearly full refund.
You paid £8600  and by cancelling then you only get back £1600.  and lose £7000 where as if you waited you would get a full refund.
With the situation as it was, if a person was told they would only get a refund under 20% of what they paid,I doubt anyone would have taken that,  they would have waited.



 

Exactly!!! I will complain to the holiday company first and ask how to escalate if I don't get the outcome I want. Thank you for your help.

Life__Goes__On

It will more then likely take a while, so make sure you have everything written down while it's fresh, every detail you can think of.
Good luck.