John Lewis misleading advertising

Supersonos

cmurphy8 said:

Supersonos said:

cmurphy8 said:

Supersonos said:

Are they the Sony WF-1000XM3?  If so, they use the newest Bluetooth 5 standard, as does the new iPhone SE, so they are compatible.

What is the issue?

They work perfectly on my partners phone and connected to my laptop (amazing sound quality too ). 

Then I would suggest the issue lies with your iPhone.  I'd check the software is all up to date, remove the earbuds from the phone's Bluetooth list ("forget" the ear buds), restart the phone and start the pairing process again.  If that doesn't work, try some other Bluetooth peripheral with your phone and see how it performs and then take it up with Apple - it's possibly a faulty Bluetooth chip in the phone.

Incidentally, the Sony app doesn't affect the connection, it's just a way of allowing you to adjust settings etc. of the Sony earbuds.

Back to your original question, I'm afraid JL are correct.  They are compatible and, as you've said they work with other phones/laptops, they're clearly not faulty.

Why do you think you know better than the manufacturer who say that they’re *not* compatible?

Because the earbuds comply with Bluetooth 5.0 and the iPhone SE2 complies with Bluetooth 5.0, therefore, they are compatible.

I have no idea why Sony said they weren't compatible, but I suspect there were some crossed wires or the poorly paid person sitting in the call centre wasn't quite clear on the issue.

Supersonos

cmurphy8 said:

Socajam said:

Supersonos said:

cmurphy8 said:

Supersonos said:

Are they the Sony WF-1000XM3?  If so, they use the newest Bluetooth 5 standard, as does the new iPhone SE, so they are compatible.

What is the issue?

They work perfectly on my partners phone and connected to my laptop (amazing sound quality too ). 

Then I would suggest the issue lies with your iPhone.  I'd check the software is all up to date, remove the earbuds from the phone's Bluetooth list ("forget" the ear buds), restart the phone and start the pairing process again.  If that doesn't work, try some other Bluetooth peripheral with your phone and see how it performs and then take it up with Apple - it's possibly a faulty Bluetooth chip in the phone.

Incidentally, the Sony app doesn't affect the connection, it's just a way of allowing you to adjust settings etc. of the Sony earbuds.

Back to your original question, I'm afraid JL are correct.  They are compatible and, as you've said they work with other phones/laptops, they're clearly not faulty.

It's very refreshing when people know their stuff - thanks.

Incidentally, when I mentioned that I would be speaking to Citizens Advice as this was clearly false advertising a John Lewis changed their tune and are allowing me to return them. Thanks for nothing though team 😂

John Lewis' customer service is fantastic, which is why I always shop there if I can.  So that's great they're keeping you happy by accepting the return.

But it doesn't solve the issue with your faulty iPhone.  

nyermen

Did you do a fresh install of the new SE, or restore from backup (from old iphone 8). If restore - try doing a reset of network settings (not any of the other reset options!). You'll need to reenter wifi passwords as well.
There are some issues with the current iOS it appears, in the wifi/bluetooth, which hopefully will be fixed in the next patch.  Google "wifi keeps disconnecting ios 13" to see them all...

[Deleted User]

nyermen said:

Did you do a fresh install of the new SE....

Not much point suggesting potential fixes to the Op since he's refusing to accept the fault is with his 'phone and is instead getting a refund. 

Jumblebumble

Supersonos said:

cmurphy8 said:

Supersonos said:

cmurphy8 said:

Supersonos said:

Are they the Sony WF-1000XM3?  If so, they use the newest Bluetooth 5 standard, as does the new iPhone SE, so they are compatible.

What is the issue?

They work perfectly on my partners phone and connected to my laptop (amazing sound quality too ). 

Then I would suggest the issue lies with your iPhone.  I'd check the software is all up to date, remove the earbuds from the phone's Bluetooth list ("forget" the ear buds), restart the phone and start the pairing process again.  If that doesn't work, try some other Bluetooth peripheral with your phone and see how it performs and then take it up with Apple - it's possibly a faulty Bluetooth chip in the phone.

Incidentally, the Sony app doesn't affect the connection, it's just a way of allowing you to adjust settings etc. of the Sony earbuds.

Back to your original question, I'm afraid JL are correct.  They are compatible and, as you've said they work with other phones/laptops, they're clearly not faulty.

Why do you think you know better than the manufacturer who say that they’re *not* compatible?

Because the earbuds comply with Bluetooth 5.0 and the iPhone SE2 complies with Bluetooth 5.0, therefore, they are compatible.

I have no idea why Sony said they weren't compatible, but I suspect there were some crossed wires or the poorly paid person sitting in the call centre wasn't quite clear on the issue.

I think you meant to say that both Sony and Apple claim they are compatible not that they will work in the real world
Examples  
A server I have at at home will not power up both a NOW  TV stick and charge my phone if both are plugged in at the same time.
All 3 items are compatible with USB standards
WiFi N spec was a disaster when it first came out as manufacturers had their own interpretations
I would be inclined to believe Sony and tread cautiously about advice from  some random person on a forum who has no idea if they actually work correctly in the real world
I do accept the headphones or the iphone could be faulty

peigi_2

Signed up with John Lewis for switch over to them on 25 Masy and was told it woud take effict on 6th June paid despoist and told yesterday it will not take effice until 9th June which I was not expecting, now wating for them to return my depost and looking for new provider for boradband and phone with with evening and weekend calls. Been through them all not sure what NOW broadband means when it says prices may change throughout contract? Any help please with what this mean?

DoaM

Erm - it means exactly what it says ... your contract price is not fixed for the term of the contract, it is liable to change. (Probably annually in line with CPI rate. That's what BT do - and make this fact very clear).

Hasbeen

peigi_2 said:

Signed up with John Lewis for switch over to them on 25 Masy and was told it woud take effict on 6th June paid despoist and told yesterday it will not take effice until 9th June which I was not expecting, now wating for them to return my depost and looking for new provider for boradband and phone with with evening and weekend calls. Been through them all not sure what NOW broadband means when it says prices may change throughout contract? Any help please with what this mean?

Deciphered your post. Basically you switched to John Lewis contract, but you cannot wait an additional 3 days to implement? So have cancelled and looking at Now broadband. But do not understand the term "prices may change throughout contract"?


You are looking at a deal that is not fixed, so prices may go up during period. NOW will notify you regards any increase.


Hopefully your new deal will be implemented before June 6th?

roddydogs

£169? Mine cost £5 from e bay, lol.

custardy

roddydogs said:

£169? Mine cost £5 from e bay, lol.

Bargain. How do you find the noise cancellation on them?