Norton autorenew £79.99

andygb

I had a card through the post yesterday, telling me that my Norton internet package had autorenewed, costing me £79.99!!!!

Checked the bank account and the money was taken on 1st May.

I am absolutely livid, is there anything I can do?

I am sure when I purchased this, it was around £29.

ballyblack

Its auto renew  after the initial 'cheap' offer which you agreed to by default...............     and to makes things worse you don't even need it in Windows 10.

Not even worth £29

contact Norton and cancel and bank to get a chargeback perhaps ?

dogmaryxx

Get a refund

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Highland76

andygb said:

I had a card through the post yesterday, telling me that my Norton internet package had autorenewed, costing me £79.99!!!!

Checked the bank account and the money was taken on 1st May.

I am absolutely livid, is there anything I can do?

I am sure when I purchased this, it was around £29.

I respectfully suggest turning off 'auto-renew' next time you decide to purchase any software online. Norton may indeed charge a small fortune for their Security suite  (if purchased directly) but considering you agreed to the renewal in the t&c's, then they haven't done anything wrong. Amazon offer a Norton 360 licence for only £13 pa, so far cheaper. In the meantime get in touch with Symantec and ask them to refund you the extortionate £79.99 - just say you forgot to switch off auto-renew.

andygb

Highland76 said:

andygb said:

I had a card through the post yesterday, telling me that my Norton internet package had autorenewed, costing me £79.99!!!!

Checked the bank account and the money was taken on 1st May.

I am absolutely livid, is there anything I can do?

I am sure when I purchased this, it was around £29.

I respectfully suggest turning off 'auto-renew' next time you decide to purchase any software online. Norton may indeed charge a small fortune for their Security suite  (if purchased directly) but considering you agreed to the renewal in the t&c's, then they haven't done anything wrong. Amazon offer a Norton 360 licence for only £13 pa, so far cheaper. In the meantime get in touch with Symantec and ask them to refund you the extortionate £79.99.

Thanks, I didn't even realise there was an auto-renew.

Neil_Jones

andygb said:

Highland76 said:

andygb said:

I had a card through the post yesterday, telling me that my Norton internet package had autorenewed, costing me £79.99!!!!

Checked the bank account and the money was taken on 1st May.

I am absolutely livid, is there anything I can do?

I am sure when I purchased this, it was around £29.

I respectfully suggest turning off 'auto-renew' next time you decide to purchase any software online. Norton may indeed charge a small fortune for their Security suite  (if purchased directly) but considering you agreed to the renewal in the t&c's, then they haven't done anything wrong. Amazon offer a Norton 360 licence for only £13 pa, so far cheaper. In the meantime get in touch with Symantec and ask them to refund you the extortionate £79.99.

Thanks, I didn't even realise there was an auto-renew.

So you didn't read the T&Cs?

J_B

Neil_Jones said:

andygb said:

Thanks, I didn't even realise there was an auto-renew.

So you didn't read the T&Cs?

Does anyone? 

Highland76

J_B said:

Neil_Jones said:

andygb said:

Thanks, I didn't even realise there was an auto-renew.

So you didn't read the T&Cs?

Does anyone? 

Well T&C's are there to tell you what you are agreeing to, if people choose to ignore them then they shouldn't really be complaining on public forums should they?

Neil_Jones

Funny how T&Cs suddenly become the focus of attention when something happens that the user doesn't like, and its even better when it turns out that the event the user doesn't like was in the T&Cs they didn't read, but agreed to in the first place.  But then of course its everybody else's fault at that point so...