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Air Transat - credit only - no refund

P3
P3 Posts: 169 Forumite
Third Anniversary 100 Posts Name Dropper
edited 19 May 2025 at 4:45PM in Coronavirus Board
My family of 4 to Vancouver from UK in June  has been cancelled.
The emailed state we will get a credit, no refund. 
Will credit card company be able to get refund from s75?

Comments

  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 9 May 2020 at 9:59AM
    P3 said:
    My family of 4 to Vancouver from UK in June  has been cancelled.
    The emailed state we will get a credit, no refund. 
    Will credit card company be able to get refund from s75?
    AFAIK yes,  there is a breach so you can chase it thought your credit card.
    Might be best to try Chargeback first as it will be quicker ( it might be reversed if they object)
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

  • P3
    P3 Posts: 169 Forumite
    Third Anniversary 100 Posts Name Dropper
    Do I ring them? Or can I do it online? Online banking?
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 9 May 2020 at 4:04PM
    P3 said:
    Do I ring them? Or can I do it online? Online banking?
    I would ring them, they will no doubt want proof that it's cancelled so will have to send / email them that info.
    Don't be put off if they say you can't,  as you can, if they keep refusing ask them to make it a Section 75 as that is a legal right.
    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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