New Build Nightmare (Dual Fuel)

inandbetween

Hi

Me and my partner moved into our new house in February having lived with our parents before that.

We were told by the builder that our gas and electric were setup with Eon. I know they always put you on the most expensive standard tariff so I started a switch straight away to Scottish Power having searched for a dual fuel tariff.

Unfortunately our gas switch was cancelled with no reason given and with Coronavirus I haven't been able to get in touch with Scottish Power to find out why. The electricity switch however has gone through fine and we are paying a direct debit for it....

Eon finally sent through our account details today (3 months after moving in) and we got a nice estimated bill for £243 based upon meter readings which were double what the meter read. I've today submitted meter readings and the bill has been refreshed and is within what I'd expect.

The problem is, how do I switch to dual fuel now given I have a contract with Scottish Power for electricity? Until then I am stuck on Eon's standard tariff and it's hard to get in touch with anyone.

matelodave

Find another supplier for your gas - it's frequently cheaper to have separate suppliers for gas and leccy and it can save a lot of confusion because you have a DD for each rather than trying to fathom out how the supplier has apportioned your money between gas and leccy.

Highland76

Have you already emailed  SP? If not, that’s your best chance of getting anywhere with them. 
contactus@scottishpower.com

Joyful

Check first if you had an Independant Gas Transporter install the gas. Then check if Scottish Power will take it over. Many will charge you extra for this.

Highland76

Joyful said:

Check first if you had an Independant Gas Transporter install the gas. Then check if Scottish Power will take it over. Many will charge you extra for this.

Most, if not all, energy companies no longer charge extra for IGT supplies. I know for a fact SP definitely don't charge extra as I used to be with them with an IGT supply.

burntwood

Joyful said:

Check first if you had an Independant Gas Transporter install the gas. Then check if Scottish Power will take it over. Many will charge you extra for this.

Scottish Power do supply customers who are served via an IGT, and always have done as far as I know - certainly for the past 20 years.
Scottish Power did, in former times, apply a small surcharge to customers supplied via an IGT, but that was abandoned years and years ago.
Back in 2004, IGTs became regulated resulting in them being unable to charge any more than the local network they are connected to. Thertefore it should be no more expensive for your supplier to use an IGT network than a non-IGT network.
Furthermore, following the completion of the Nexus project in 2017, all IGTs now use the same, common software as a non-IGT so suppliers have no added complications communicating with them (for switching, etc).

With these actions, today, I'm not aware of any supplier that charges extra for supply via an IGT, and nearly all suppliers support them. There may be the odd small, new supplier that has not yet become enlightened. e.g. I think Daligas still refuse customers supplied via an IGT.
- but that is a suppliers only possible sanction as I dont believe they are permitted to charge extra for any customer served by an IGT under Ofgem's /their licence acceptable pricing criteria

burntwood

inandbetween said:

Hi

Me and my partner moved into our new house in February having lived with our parents before that.

We were told by the builder that our gas and electric were setup with Eon. I know they always put you on the most expensive standard tariff so I started a switch straight away to Scottish Power having searched for a dual fuel tariff.

Unfortunately our gas switch was cancelled with no reason given and with Coronavirus I haven't been able to get in touch with Scottish Power to find out why. The electricity switch however has gone through fine and we are paying a direct debit for it....

Eon finally sent through our account details today (3 months after moving in) and we got a nice estimated bill for £243 based upon meter readings which were double what the meter read. I've today submitted meter readings and the bill has been refreshed and is within what I'd expect.

The problem is, how do I switch to dual fuel now given I have a contract with Scottish Power for electricity? Until then I am stuck on Eon's standard tariff and it's hard to get in touch with anyone.

If you want a dual fuel supply, then you contact your supplier of choice and make an application to them for a dual fuel supply. You can do this direct or sometimes through a comparison site if they are paid commission for that supplier (and perhaps share this with you in the form of cashback)

Best to uncover why SP were unable to take over your gas supply from Eon first. If SP were unable to take over the supply, chances are so will any other supplier experinence similar difficulties.
- it may be worth contacting Eon, as it's often the losing supplier blocking a switch rather than a new supplier having difficulty taking over the supply.