Minor feature of car doesn't work - what are my rights here?

Supersonos

JReacher1 said:

It’s worth trying the suggestions provided as if the issue is with your phone not your car then you don’t really have any relevant consumer rights as there is nothing wrong with the car. 

Be rest assured that I have sufficiently researched the technical aspects of the issue.  I have even found a large thread on a Google Android Auto community forum where many people are complaining of the exact same issue in the exact same model of vehicle.  I am reasonably tech-savvy and am absolutely sure it's a firmware issue with the vehicle's head unit.

I have come to this consumer rights forum for consumer rights advice, hence why I didn't write a rambling post about the technical aspects of the problem.

Supersonos

davidmcn said:

Supersonos said:

I bought a new vehicle back in January.  A large reason for the purchase was Android Auto integration

Did you make clear at the time of purchase that this was a "large reason"? Did you test it out before you bought?

In passing I said it to the salesman (because I've simply bought a newer model of the vehicle I already had), but it's not like it's in writing or anything.

When I first collected the vehicle, Android Auto didn't work at all.  At first I assumed it was my phone/cable etc., so there was lots of trouble-shooting.  After a couple of days I told the dealership there was a problem.  Long story short, it took several weeks to convince them the issue was the vehicle and it was about two months after collection that the vehicle actually made it into their workshop.  They reloaded the firmware onto the vehicle and everything worked fine, except this music streaming issue.

Now there's a pandemic etc., and I sense VW aren't going to be falling over themselves to get it sorted.  It could be several weeks before I'm even able to book it back in.