BA Flights

laura_forde

We had booked flights, with BA to Orlando for June, that have now been cancelled.
We booked through travel trolley who want a £150 admin fee before they will issue us with a refund. 

We have contacted BA but the refund need to come from travel trolley. 

Is this right they can charge £150?

blindman

laura_forde said:

We had booked flights, with BA to Orlando for June, that have now been cancelled.
We booked through travel trolley who want a £150 admin fee before they will issue us with a refund. 

We have contacted BA but the refund need to come from travel trolley. 

Is this right they can charge £150?

It maybe their admin fee, read the T&C's to find out.
Next time book direct.

Life__Goes__On

laura_forde said:

We had booked flights, with BA to Orlando for June, that have now been cancelled.
We booked through travel trolley who want a £150 admin fee before they will issue us with a refund. 

We have contacted BA but the refund need to come from travel trolley. 

Is this right they can charge £150?

No, it wasn't in their T&Cs and can't backdate it,  you are due a full refund
https://forums.moneysavingexpert.com/discussion/comment/77083716#Comment_77083716

blindman

Life__Goes__On said:

laura_forde said:

We had booked flights, with BA to Orlando for June, that have now been cancelled.
We booked through travel trolley who want a £150 admin fee before they will issue us with a refund. 

We have contacted BA but the refund need to come from travel trolley. 

Is this right they can charge £150?

No, it wasn't in their T&Cs and can't backdate it,  you are due a full refund
https://forums.moneysavingexpert.com/discussion/comment/77083716#Comment_77083716

I'm afraid it is
See section 21.
Air tickets refunds are also subject to a per ticket administration charge, irrespective of the number of tickets for which refund is applied.

So maybe worth asking for a breakdown of this admin charge.

Life__Goes__On

blindman said:

I'm afraid it is
See section 21.
Air tickets refunds are also subject to a per ticket administration charge, irrespective of the number of tickets for which refund is applied.

So maybe worth asking for a breakdown of this admin charge.

No  21 is clearly if  the customer cancels

You will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. Air tickets refunds are also subject to a per ticket administration charge, irrespective of the number of tickets for which refund is applied. There is no automatic right to a refund and when you send us a cancellation request, we will forward it to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.

If a recoverable air ticket refund is less than the applicable administration charge as stated above, the ticket will be deemed to be fully non-refundable. The per ticket administration fee will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. If the recoverable tax components for your ticket are less than the administration fee the ticket will be deemed to be fully non-refundable. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 4 to 5 weeks from the point your cancellation request is submitted for consideration to the airline.