Holiday Extras customers furious: vouchers instead of refunds for cancelled bookings

MSE_Laura_F

Our news story is now live: 

Holiday Extras customers furious after getting vouchers instead of refunds for cancelled airport parking

bradders1983

Couldnt you have added this to the ongoing thread? 🤦‍♂️🤔

Life__Goes__On

Current thread
https://forums.moneysavingexpert.com/discussion/6132700/holiday-extras-purple-parking-issuing-vouchers-and-not-a-refund-as-promised/#lastest

LABMAN

A bit late!

d0ugcap0n

My EasyJet flight on 31/5 has NOT been cancelled and yet Holiday Extras offered me the chance to cancel my car park booking in exchange for a voucher. I asked about the terms of the voucher:

1. it is for money value not for hours booked - UNACCEPTABLE given prices/discounts may differ in the future

2. it for any airport - ACCEPTABLE

3. It is not transferable: future booking with the voucher has to be by me - UNACCEPTABLE

4. Voucher validity if company goes out of business? No answer

Now I asked the questions and in return was issued the voucher; those answers came much later.

I have not cancelled my parking because my flight is still going ahead at this moment. I don't want their unsolicited, useless voucher

Marusya1980

I have 2 Bookins with Smart Travel Deals parking 
For bought I paid 

Extras

Cancellation Cover: Yes

Now for 1-st one I received email with Voucher valid till 10/2020 
I didn’t agreed with it and wrote email to ask them for full refund 
Waiting to be cancel 2-nd one and sure they will do same 
What to do ? 

Marusya Marinova 

MeandMartinLewis48

I have just tried to redeem my Holiday Extras credit against a transfer and in the box to use voucher it stated that there were no vouchers at my email address. I had used links from an email THEY had sent me to get to the site ! I have messaged for help with this and it will take 7-10 days for a reply. I have a lot of voucher credit with them which is showing as available to use. Has anyone else had problems with them ?

martinlewisismyhero

Booked a ski holiday with Alpine Elements, which was cancelled by them back in March, sent several emails requesting refund, making it explicitly clear we did NOT want to accept a Refund Credit Voucher. Recently received an email from them advising they've processed our Refund Credit vouchers!! Are they allowed to force us to take them?!