Contacting TUI to Pay for Holiday

IainJMcC

The final balance for my holiday was due on 4th May.  I have been trying to pay since before that day, I keep getting sent to this number to ring 02036361931.  this number just keeps saying experiencing high volume of calls please call back.  I have got through to press 1 to pay etc once and then received the same message high number of calls, call back.

Q1. Does anyone have an email I can contact TUI on

Q2. As I am now late in paying, does this mean I will lose the money already paid as to original terms of contract

Thank you for any help regarding this matter.

Pollycat

How did you book? Direct with TUI or via a 3rd party/instore?

We booked online direct with TUI and we paid our balance through 'manage my bookings' (I think that's what it was called).

IainJMcC

It was booked through the shop, ive tried to log in through the website but it cant find my holiday?

bradders1983

Thats because you wont find it online. Keep trying on the phone, that is your only option, but no point until Monday.

Streaky_Bacon

When are your travel dates, and how much is left to pay? If the sum is significant and you believe it is likely to not go ahead, you should consider the following, which I recently posted.

https://forums.moneysavingexpert.com/discussion/6117804/tui-holiday-should-i-pay-balance/p3

Streaky_Bacon said:

It is very widely assumed that anything a company puts in it's T&Cs is legally enforceable. This is not neccessarily true for deposits and many other clauses.

https://www.bbc.com/news/business-47949915

Cancelling or not paying a balance or further deposits will certainly complicate the contract situation, but it should be clear to everyone by now that getting the extra money back will be an uphill battle which may take months at best.

It is clear to a lot of people that there is a difference between an apparent legal protection and actually enforcing that legal protection. In that case it is much better to have the money in your account than having to chase it with no guarantee of success.

All cases will be different, but depending upon the amount involved and how soon the holiday is booked for, it may be prudent to write to the supplier, state that your are not cancelling, but that you will not be paying the extra amount until restictions are lifted to at least make the trip legally possible. Also ask them to clarify whether they can guarantee the holiday is going ahead, and how they have come to that conclusion, and tell them that you will review your position depending upon their response.

It is true that the supplier, in line with their T&Cs may try to claim that amounts to a cancellation, but that will be for a future arbitrator to decide on the facts and on the actions of both parties.