Holiday Help

Sylvie48

My daughter booked holiday in early February to travel to Spain in August for herself, her daughter and me. Balance is due end of this month but I'm 71 and don't want to go, she's a teacher so can't delay anytime this year.  Know we'll lose deposit but can't seem to contact holiday company to let them know.  They just sent an email reminding us to pay balance but can't reply to this email.  Also both my daughter and myself got an email direct from hotel in Spain saying we could delay holiday. Can anybody help?

Life__Goes__On

Who did your daughter book with?

Sylvie48

It was with Jet2

CandyBalls

We are in the same boat. 
Holiday to Greece August 1st 2 weeks for 4 of us. 

We don't want to go even if they allow flying.
Jet2 have now removed the option  to cancel from the app and online and phone lines are dead. We just want to cancel and lose the deposit. Our payment is due the 23rd May and we are approaching 70 days before flight date when they will charge 30% of the holiday total. 

They are just concerned with people who are due to fly in order and seem to  be ignoring the rest. 

I did have an email reply originally but that seems to have gone quiet. 

Very unsettling

Life__Goes__On

If you want to cancel and can't get though to anyone, if you have an email address use that to cancel and keep a record of it.
If you have a payment set up to be taken, you can contact the bank and they are legally required to stop any payment.

paye

This is what most travel companies want us to do now,  Cancel the holiday so they can keep the deposit, even if you tried to move your holiday to next year in line with the booking terms  conditions you can't do this because you can't get hold of anyone.  

Life__Goes__On

If you postpone do they defer the balance for a year,  or do they still want it on original due date?