Marks and Spencer banking APP does not work with Touch ID

CRISPIANNE3

I recently changed my phone to the new Apple iPhone SE 20 and transferred all my apps. All apps work with finger Touch ID accept for the above bank. I can log in manually but every time I try setting the Touch ID it keeps saying this service is not available. I have spoken to MKS who blame Apple. I have spoken to Apple and say there is not issue with them. I was curious whether anyone who has bought the new phone whether they were encountering issues with he finger Touch ID facility.  Also MKS said according to them I am trying to set up Face ID. This is total rubbish because this phone does not have the facility to do that. 

LordSomebody

My iPhone (unsure what it is tbh) uses facial recognition for my M&S Bank app.

hollywoodtower

Hi Crispianne3 , I have just bought an SE 2020. I use the M&S Banking App with Touch ID on this phone, a 5s and an iPad, up to now without problem.  But on the SE, it all of a sudden now wont accept my fingerprint. When I check the Manage Security settings in the app it has defaulted to Off.  I switch it on but it keeps defaulting to Off as soon as I leave the page. Works fine on the 5S and the iPad. It did work on the SE but not now. Not sure what the problem is but have messaged M&S for support.  Will advise if I hear anything useful.

CRISPIANNE3

hollywoodtower said:

Hi Crispianne3 , I have just bought an SE 2020. I use the M&S Banking App with Touch ID on this phone, a 5s and an iPad, up to now without problem.  But on the SE, it all of a sudden now wont accept my fingerprint. When I check the Manage Security settings in the app it has defaulted to Off.  I switch it on but it keeps defaulting to Off as soon as I leave the page. Works fine on the 5S and the iPad. It did work on the SE but not now. Not sure what the problem is but have messaged M&S for support.  Will advise if I hear anything useful.

I am experiencing the exact same issues. Nice to know its not just me. I have spoken to MKS internet banking and they keep saying because I am trying to set up Face ID. Obviously there is an issue but the problem is getting someone to acknowledge there is a problem and the problem is not me.

hollywoodtower

Hi Crispianne3, we are not going mad.  See following reponse today from M&S Bank:   I hope you’re well, Martin. I’m sorry but there’s an issue with Touch ID on the new iPhone SE, and we’re currently looking for a fix. Until then you won’t be able to set this up. You’ll still be able to sign in of course using your Digital PASS PIN. Stay safe. Best wishes, Morag.

CRISPIANNE3

hollywoodtower said:

Hi Crispianne3, we are not going mad.  See following reponse today from M&S Bank:   I hope you’re well, Martin. I’m sorry but there’s an issue with Touch ID on the new iPhone SE, and we’re currently looking for a fix. Until then you won’t be able to set this up. You’ll still be able to sign in of course using your Digital PASS PIN. Stay safe. Best wishes, Morag.

That's is brilliant news. Many thanks for taking the time to reply. Best wishes.