Concert ticket refund

psandra

We hope you can make the rescheduled event and your original tickets will remain valid so you don’t need to do a thing. If you can’t make the new postponed date for Let's Rock Essex each ticket will be transferable to any Let’s Rock Festival of your choice in 2021 or 2022

EVENT	SCHEDULED DATE	RESCHEDULED DATE
Let's Rock Essex	Saturday, 5th September 2020	Saturday, 11th September 2021

I received the above email rescheduling the concert I was going to in September. As you can see, they have not offered a refund so could you tell me what my rights are concerning a refund please.

Mrs_Ryan

Definitely speak to the ticket vendor. Some are being a bit funny (I’m having a mare of a time with Gigs and Tours about a concert) some are saying no because the show has been rescheduled and if you can’t make it tough basically! 

Galloglass

A lot of these issues comes down to the cost of sorting it. You can sue for breach of contract if they try to palm you off with something you didn't want (2021/2022 concert) but as the values are low (£100-£200) they are playing hard-ball in the hope that people fold.

There is though in the Consumer Rights Act 2015, the latest consumer legislation, the option of American style "class action" which basically means a group of ticket holders get together and spread the cost of suing promoters or others for all your money back plus costs. You just have to find an ambulance chaser to take it on.

https://www.pinsentmasons.com/out-law/guides/an-introduction-to-collective-redress-schemes

Pollycat

This helpful MSE article specifically mentions cancellation of concert, theatre and sporting events:

https://www.moneysavingexpert.com/news/2020/03/coronavirus-help-and-support/?_ga=2.146713776.502291125.1587284438-278771506.1587284438

You will need to scroll down.

Explorer98

Just a little extra on this and a bit for everyone concerned to look out for; I had tickets to see Peter Frampton this week which now is not going ahead. I had a notification from Aloud/See Tickets saying that I would get a 'face value refund' within 28 days - not surprising as I don't think Peter will tour again - but what concerns me and I want to make you all aware of is that a) they got the value wrong (and we're still arguing) and b) I had to hunt like hell to actually find the refund!!

I paid on a Virgin credit card in December and rather than issue a credit to the card with a current date, what they've actually done is to (partially) reverse the original payment so after lots of searching backwards, I finally found a refund of £115 against the December 17th original purchase.

So I asked about this value and got the typical story about booking fees, transaction fees etc etc..... except the face value of my tickets is £68.00 each so I'm due £136.00 at least and certainly not £115.00!

Needless to say I've written back setting this out for them so we'll see what happens but in the meantime - if you're due a refund - make sure you check the actual value and be prepared to have to search for it!

Mrs_Ryan

Explorer98 said:

Just a little extra on this and a bit for everyone concerned to look out for; I had tickets to see Peter Frampton this week which now is not going ahead. I had a notification from Aloud/See Tickets saying that I would get a 'face value refund' within 28 days - not surprising as I don't think Peter will tour again - but what concerns me and I want to make you all aware of is that a) they got the value wrong (and we're still arguing) and b) I had to hunt like hell to actually find the refund!!

I paid on a Virgin credit card in December and rather than issue a credit to the card with a current date, what they've actually done is to (partially) reverse the original payment so after lots of searching backwards, I finally found a refund of £115 against the December 17th original purchase.

So I asked about this value and got the typical story about booking fees, transaction fees etc etc..... except the face value of my tickets is £68.00 each so I'm due £136.00 at least and certainly not £115.00!

Needless to say I've written back setting this out for them so we'll see what happens but in the meantime - if you're due a refund - make sure you check the actual value and be prepared to have to search for it!

See are a nightmare. They promised me a refund within 28 days for some Simple Minds tickets- refund took nearly double that time and I had to chase them 3 times. There are a few complaints on their Twitter feed about refunds being short- mine was short by £35 but I couldn’t be bothered to argue about it- so you’re not alone in that! 

Aspinas

I’ve just got a refund on a ticket and See are only refunding face value. They’re keeping all fees and charges. Anyone know if this is legal? Surely it can’t be as we shouldn’t be out of pocket. 

[Deleted User]

Aspinas said:

I’ve just got a refund on a ticket and See are only refunding face value. They’re keeping all fees and charges. Anyone know if this is legal? Surely it can’t be as we shouldn’t be out of pocket. 

Depending on the terms and conditions is can be entirely legal. The booking fees and charges were for services rendered, those services were still rendered, so they are chargeable, the event part which is cancelled is refunded in full. 

Jeremy535897

See https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds

"In some cases, where Government public health measures prevent a business from providing a service or the consumer from receiving it, the business may be able to deduct a contribution to the costs it has already incurred in relation to the specific contract in question (where it cannot recover them elsewhere). In the CMA’s view, these cases are likely to be relatively rare, however, and the costs that may be deducted from refunds will usually be limited."

See are doing what most other ticket sellers are doing, keeping the original costs and charges..