Curve App Not Working?

Fingerbobs

When I tap the "Account" option, bottom left of screen, it shows a "Something's gone wrong. Please try again later" screen instead of the usual screen showing my limits.

I noticed an update was available for the App, which I installed, but it's still giving the same problem after updating.

Anyone else, or is it just me?

D3xt3r5L4b

Working in here.
 Can see the card and all the options to lock the card, card details etc etc 

Fingerbobs

D3xt3r5L4b said:

Working in here.
 Can see the card and all the options to lock the card, card details etc etc 

Thanks. Can you see your limits? That's the screen I can't get to, and the main one I want to see

(I should perhaps add that I first tried this morning, and a few times through the day, and it's been the same all day for me.)

D3xt3r5L4b

It didn’t work the first time and I got the same
message as you. 

But worked again straight after. 

john1002

I’ve recently upgraded to metal and as a result I have lost the most important access in the first tab, just blank, seems to be an issue with the upgrade, I’ve had 5 metal cards delivered to me, all with different card numbers, so by upgrading I’ve lost all access to using a curve card which is frustrating, only silver lining is card fee has been refunded. No idea yet when it will be resolved.

john

Fingerbobs

I haven't upgraded my card, and no amount of retrying or killing and restarting the app worked, but I finally got it to work again by completely deleting and re-installing the app, and setting it up again from scratch.

i_maq

Uninstalling and reinstalling worked for me, I had the same issue, error when trying to view my account info. That’s the official fix from support as well. 

john1002

tried the uninstall and reinstall but still the same, just have to hope there engineers can fix.

john