Virgin media answerphone issue

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I'm having a problem with the virgin land-line phone, when I'm on a call and the phone is engaged, another 3rd party calls and it gives the option for leaving a message, if they do leave a message we are not receiving it, so where is this message going and how do I access it.
When the landline Phone is not engaging and the 3rd party can leaves a message we receive it as normal.
Also a different issues when trying to start the YouTube It takes a long time to start up and it's very slow when it does begin, it's a tivo box, anyone had any issue with this
thanks in advance
When the landline Phone is not engaging and the 3rd party can leaves a message we receive it as normal.
Also a different issues when trying to start the YouTube It takes a long time to start up and it's very slow when it does begin, it's a tivo box, anyone had any issue with this
thanks in advance
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