*Urgent* Losing Halifax Rewards Current account ... is this right??

GardenerJim

I have a problem with The method Halifax are removing Customers  Rewards Current Account  - to keep this you are asked to phone a low call phone number .... see below

Keeping your Reward Current Account: what to do now.

• Call our automated number 0345 129 9744 before 15th May to tell us you want to stay on the Reward Current Account and choose your Reward Extra. It will only take you a few minutes.

• You’ll need your account number and sort code to hand when you call (these are on your debit card), as well as your choice of which reward you'll select for the first 12 months.

If you’ve already called us and selected your monthly reward, please ignore this email. So why shouldn't they have said if you wish to upgrade to "Rewards Extra Current Account" that you either sign up online or you make a low rate phone call? Anyone else see whats going in here? Removal of £3 monthly loyalty bonus for keeping your account in Credit with Halifax? Yet they can give £100 to new customers switching? Wheres the loyalty to their mainstream customers and why does it feel like they pulling the rug from under the loyal customers?? Gardener Jim

SnowTiger

GardenerJim said:

Anyone else see whats going in here?
Removal of £3 monthly loyalty bonus for keeping your account in Credit with Halifax?

Yet they can give £100 to new customers switching?

Wheres the loyalty to their mainstream customers and why does it feel like they pulling the rug from under the loyal customers??

Banks and customers are not dogs.  There is no loyalty.

One of the tenets of this website is to encourage customers to dutch and switch.

Are you sure you're receiving a £3 monthly reward?  Halifax dropped it to £2 a month in 2018: https://www.moneysavingexpert.com/news/2018/07/halifax-to-slash-current-account-rewards/.

Currently, for jumping through a few hoops Halifax rewards customers with £2 a month.  From June Halifax will reward customers with £5 (or other goodies) a month for jumping through other hoops.

colsten

There is already an existing thread about the forthcoming changes to the Halifax Reward account. 

Also, Halifax are not offering £100 for switching to them. AFAIK, no bank has any active switching offers

sheramber

you will have to pay £3.00 a month unless you pay in £1500 a month

Reward Current Account Changes

We’re changing the Reward Current Account soon. This is what’s changing from 1 July 2020:

• There’ll be a £3 monthly maintaining the account fee, with no fee if you pay in at least £1,500 in the previous month.
• We're removing the £2 reward payment.
• You'll get access to Reward Extras. Choose an offer and for 12 months you can earn either £5 or a lifestyle benefit for each month that you meet the conditions.

If you'd like to keep your Reward Current Account, call us on or before 12 June 2020 to let us know. If we don't hear from you, we’ll change you to a Current Account.

GG007

I did not receive the letter. Neither have I been contacted by email. Fortunately my wife did receive the email last night. However when I try to phone the number I get the number unobtainable tone.

General_Grant

GG007 said:

I did not receive the letter. Neither have I been contacted by email. Fortunately my wife did receive the email last night. However when I try to phone the number I get the number unobtainable tone.

Do you currently receive the £2/month?

GG007

Miraculously I managed to get straight through on normal phone number. Informed that there is a problem with dedicated line today and to try again tomorrow. Operatives unable to deal with this and can only be done using the 03451299744 number. Absurd that this cannot be dealt with using internet banking.

JAKSPETE

Phoned help line today because dedicated number just cut straight off. Person I spoke to gave me incorrect advice regarding conditions, which I queried. After referring to the letter sent to customers, apologised for his error.  Not a good start. After a lengthy conversation then told that I would be connected to another department who then connected me to the automated line.  Personally I cannot guarantee to spend £500 on my debit card, as I use my Halifax credit card for large purchases.  However, may do now and again, so worth keeping the Rewards account. Automated questions didn't cover this option, it was just a yes or no to can you spend £500 a month.  Gave up.  Will revert to normal current account and start looking to switch.

General_Grant

JAKSPETE said:

Phoned help line today because dedicated number just cut straight off. Person I spoke to gave me incorrect advice regarding conditions, which I queried. After referring to the letter sent to customers, apologised for his error.  Not a good start. After a lengthy conversation then told that I would be connected to another department who then connected me to the automated line.  Personally I cannot guarantee to spend £500 on my debit card, as I use my Halifax credit card for large purchases.  However, may do now and again, so worth keeping the Rewards account. Automated questions didn't cover this option, it was just a yes or no to can you spend £500 a month.  Gave up.  Will revert to normal current account and start looking to switch.

I don't think it asked whether you could spend £500 month (by implication every month).  It asked whether you chose the qualification of spending £500 with your DC in a month. 
If you had selected the DC spend option, in any month you did not spend the £500 you would not receive the benefit the next month.  If the following month you did spend that amount, you get the reward for it.