Flight refund due to bereavement.

Moryelm

Can you please advise if I have any legal rights to receive a deposit reimbursement for flights booked ( planned for October ) as my spouse has now died as a result of contracting Covid 19 in the past few weeks.
I have been in contact with Jet2 and they are unsympathetic and have refused to reimburse my deposit yet offered to provide vouchers. This is both upsetting and disappointing as my spouse is now deceased and I will have no use for vouchers for future travel abroad.

missile

I am sorry to hear of your loss.
You would need to check Jet2 T&Cs, but I doubt they are obliged to give a cash refund.

Do you have travel insurance?

bradders1983

This is not what you want to hear but assuming the flight actually happens, offering vouchers for a non refundable flight is more then they actually need to do.

As already said this would be a travel insurance claim.

mr_stripey

Sorry to hear of your loss.
I think the simple answer is - no. If the flight goes ahead then a voucher is probably the best you can hope for unfortunately. Your travel insurance may help and should cover for the situation of one of the passengers in the booking being unable to fly due to illness (or in this case, death) - but even that depends. My own annual policy had a clause buried deep in the T&C's excluding any event resulting from the WHO declaring a global pandemic.

bradders1983

bradders1983 said:

This is not what you want to hear but assuming the flight actually happens, offering vouchers for a non refundable flight is more then they actually need to do.

As already said this would be a travel insurance claim.

Having read the OP properly now it looks like this is a package holiday, not flight only, as the opening poster mentions a deposit.

Sadly same applies, loss of deposit and a voucher is more than reasonable. With it being two of you the deposit was no doubt £120, barely worth bothering the insurers with after the excess is taken into account.

Westin

Very sorry for your loss.

”if I have any legal rights” not in this instance for these sad circumstances. This would be a travel insurance claim. It actually seems like the offer of a voucher is Jet2Holidays doing more than their obligations.

The only other suggestion to make would be leaving things for now. When J2H start to return to some degree of operational normality perhaps write to their customer services people, acknowledge their offer of the voucher but politely ask if they would make an exception and offer you a refund instead.