Switch sse to eon

paid4it

Hi everyone 
I switched to eon from sse in January and have 2 problems the meter was changed to a smart meter by sse a few weeks before the switch and when I joined eon the start reading was entered using the reading from the old meter which means the app will not let me enter the current reading as it is too low And this means billing is not correct 
I also have money which was over paid to sse in my account with them that they will not return to me until they get a D0086 reading from eon but even after numerous phone calls eon say they have already sent it and sse say they have not received it 
where can I turn now? The switch took place early January and it’s getting annoying dragging on 
can any one help get this sorted please or point me in the right direction?

Gerry1

Make a formal complaint via Royal Mail, asking for a deadlock letter by return.  Go to the Ombudsman upon receipt ot after six weeks if they don't respond.

paid4it

Thank For the reply I will get a letter written up and look for the correct address online 
will six weeks be enough for a response if today’s lock down continue?

Gerry1

SSE and the Ombudsman still say it's six weeks.

paid4it

Thanks for the links gerry1
all the best