Unable to login to Bank of Scotland or Lloyds - Sorry, we've had to log you out [Error: 1007 ID:

clivep

Been trying to log in all day. Same error message with Bank of Scotland and Lloyds and with my wife's and my accounts.

Error appears after the initial screen with correct customer number and password but before the screen asking for characters from memorable data.

Anyone else getting this or is it just our a/cs?

colsten

I have logged into BoS and Lloyds w/o any problems today, using the app and FaceID

molerat

Fine for me in both app and desktop

colsten

Lloyds say on Twitter that the 1007 error seems to occur when someone is using a VPN. If you do, apparently you need to switch it off

Missus_Hyde

I have found this happen with the Lloyds app sometimes on my iPhone and iPad; it logs me off after the Face or Touch ID, rather than going to my accounts.

However, if I actually close the app completely, rather than just logging off, it seems to work as it should.

clivep

Thanks for the feedback.

So it's at my end. Tried on my wife's computer and could log in (using Firefox). Tried on my computer with Microsoft Edge and could get in so must be issue with my Firefox (although set up the same as on wife's PC).

Made sure all Lloyds and Bankofscotland cookies were removed from my Firefox. Rebooted my PC and the router. Still no joy.

Both PCs running Firefox 75 with Firefox 76 available. Firefox 76 installed on wife's computer and could still log in to the accounts. Installed Firefox 76 on my PC and when trying to sign in it said about cookie policy and clicking on this opened a new window... then after accepting policy I was able to then log in OK.

It would seem that Firefox 75 on my PC suddenly had taken a dislike to creating some of the required cookies for the banking sites. Alls well now, thanks.

sbucci

I know the thread is very old so I can't help the OP, but maybe I can help someone else having the same problem and arriving here.

In my case, it was the adblocker (ublock on Firefox): once deactivated for the website, login started worked again.

leighboy

Thank you SBucci,

Itried what you suggested but i had a few adblockers going at the same time, so i switched them all off and it worked,then i narrowed it down to Ublocker,it may apply to other adblockers so just try switching them off as i tried all the other advise,which is what Halifax told me to do but never mention your advice.

Cheers

pafpcg

This error blocked myself and my partner from accessing our Halifax accounts via Halifax logins on Monday 14th, but had no problems accessing the accounts via our BoS logins.  There was no problem accessing the via the Halifax logins the following day (15th).  Nothing was changed at our end (Firefox browser).