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Issue with EE
cmoo
Posts: 7 Forumite
Hi
I wonder if anyone can offer advice. I'm suffering financially due to coronavirus (like many others) and wrote to EE customer services to ask if I could reduce my bill (around £40 per month via Direct Debit). It's a 2 year contract that started in March (I've been a customer for over 10 years). I realise that I have far too much data each month (100GB) and rarely use more than 20GB at the very most and feel it was missold. They said that they couldn't assist until I my 'account has fallen into collections and you have spoken to them'.
Are there any other steps I can try to reduce my bill? Thanks in advance.
I wonder if anyone can offer advice. I'm suffering financially due to coronavirus (like many others) and wrote to EE customer services to ask if I could reduce my bill (around £40 per month via Direct Debit). It's a 2 year contract that started in March (I've been a customer for over 10 years). I realise that I have far too much data each month (100GB) and rarely use more than 20GB at the very most and feel it was missold. They said that they couldn't assist until I my 'account has fallen into collections and you have spoken to them'.
Are there any other steps I can try to reduce my bill? Thanks in advance.
0
Comments
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Write to the CEO direct with the situation and see if you get assistance from his team. Or is there anyone in your household also with EE and they could reduce their data hence their monthly fee or are they out of contract and you transfer some data from yours each month (if on the same account)? I do this with several family members and it works out quite well.My suggestion and/or advice is my own and it is up to you if you follow it, please check the advice given before acting on it.0
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