Plusnet contract coming up for renewal but ongoing problem with Plusnet TV

rubble2

We use PN for broadband and Youview TV. On 12th April our PN Youview TV box threw in the towel and wouldn't start up, since then I have made numerous attempts to get PN to resolve the TV issue - they need to get an engineer to visit to supply a new TV box. I have pretty much given up calling them about it now due to the CV19 problems causing massive wait times for telephone support. I did raise an online support request which is on-going with the last response from PN last Friday saying they would prioritise an engineer visit to us but since then there has been no further contact.

Coincidently, I got an email from PN yesterday advising that my contract expires in July and inviting me to renew for another 18 months, there is a dedicated number to ring for renewals ( I bet they answer this one pretty promptly ).
So - would I be acting like a complete knob to ring the renewal line and berate them for the lack of response to my TV problem? To be honest I suspect that if I do, they will just apologise and put me in the hour long queue for technical support again as they have in the past.

brewerdave

rubble2 said:

We use PN for broadband and Youview TV. On 12th April our PN Youview TV box threw in the towel and wouldn't start up, since then I have made numerous attempts to get PN to resolve the TV issue - they need to get an engineer to visit to supply a new TV box. I have pretty much given up calling them about it now due to the CV19 problems causing massive wait times for telephone support. I did raise an online support request which is on-going with the last response from PN last Friday saying they would prioritise an engineer visit to us but since then there has been no further contact.

Could you not suggest that PN send you a new box for self install ?  Unless you believe that there is another issue causing your box problems?

rubble2

Thanks for the suggestion. That is the first thing I asked them when the box went Kaput but they refuse to just send a box and insist on an engineer visit which they seemingly can't provide.