Sports Direct- Faulty Exercise. Not fit for purpose

trevof6410

I bought a cheap [ £59 ] exercise bike from Sports Direct on line . The self assembly bike arrived on time and appeared ok. However, there is a fault with the bike in that you can not increase the tension and, it makes a horrendous squeak. It is unusable. I contacted there Customer Services using an on line form and was given a case number. The response yo tjis was that the E Mail said they would get in touch between 1 - 3 days. That has now passed and i haven't heard from them. The bike is too big to return via post as it was assembled at home. The faults i have observed appear to be a common problem - i should have read the negative reviews more closely. I am uncertain what i can do, do you have any suggestions. I have looked for telephone numbers and there doesnt appear to be one for Customer Services.

Aylesbury_Duck

You're just going to have to be patient.  You've logged the fault so it's on record.  You'll get your refund once things are actioned.

You've had a lucky escape.  A £59 exercise bike is basically just junk.  Probably do you more harm than good.