Deleted Thread

492800

Deleted Thread

Butts

492800 said:

I have a flight from Hungary to London in 2 weeks time (my inbound with another company has already been cancelled, so that's another fight to sort out)
But trying to get hold of Wizzair is only via a 0905 number at silly prices per minute. Are there any other way to speak to Wizzair without spending more.

Try putting the Company Name into the website "Say no to 0870"

Butts

492800 said:

Tried that, but the number there is either foreign or for handicapped people only

Sorry about that - how much per minute is the 0905 one ?

Life__Goes__On

492800 said:

BTW, should anyone in the future need a landline number for Wizz Air/WizzAir
Use 
0330 977 0444

That number is now only for disable passengers. (Unless you can click though it)

vonniejenks

This is happening to my daughter too , turned up at airport to find all flights canx ,gets fobbed off each time she calls ,she rang from home as her mobile get running out of credit and for 3 calls we have been charged in excess of £100,surely this isnt lawful, and still no refund of the original flight cost or compensation 

sheramber

It does state on the websote

In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

United Kingdom

09 057 070 000

1.45 GBP/min *

If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

COUNTRY	LOCAL NUMBER
United Kingdom

0330 977 0444

These numbers only handle inquiries about existing bookings. Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.

CKhalvashi

Life__Goes__On said:

492800 said:

BTW, should anyone in the future need a landline number for Wizz Air/WizzAir
Use 
0330 977 0444

That number is now only for disable passengers. (Unless you can click though it)

It's not, it's for existing bookings.

She should be able to reschedule her flight or apply for the refund on the website or in the app, so why the need to call? If she goes into the booking on either it will give her all the options available.

Refunds are taking a bit longer than the legislation states at the moment, probably because people are creating daily requests for service instead of sitting back and waiting.

There is no fobbing off, there is a fixed number of staff and therefore a limit to the number of requests that can be processed. These as far as I'm aware are dealt with in date order of the latest request so those who have not received a reply within 30 days should contact the call centre, as Wizz are openly requesting.

jon81uk

vonniejenks said:

This is happening to my daughter too , turned up at airport to find all flights canx ,gets fobbed off each time she calls ,she rang from home as her mobile get running out of credit and for 3 calls we have been charged in excess of £100,surely this isnt lawful, and still no refund of the original flight cost or compensation 

It isn't lawful, they need to provide an 01/02/03 number for existing customers, but as other posters have noted they have done so.
The existing customers menu here shows the 03 number clearly.
Contact us (wizzair.com)

Yes they have hidden the details slightly, but they have broadly complied with the UK rules that existing customers should have a standard cost phone number to call.