Sold as damaged

stretch663

If a item is sold on ebay staring that the packaging is damaged and the price reduced can the buyer return it saying it has been damaged more in transit??
The actual item is not damaged 

unholyangel

I would say no, not unless the packaging actually adds some value (such as an official branded box for an expensive watch, those branded dust/storage bags you get for designer handbags & shoes etc). 

mattyprice4004

I would say no - it was sold with damaged packaging, and damaged packaging was received. 

DoaM

It depends on if the nature and scope of the damage was detailed (perhaps also with photos). If this was the case and the actual damage is noticeably more then there may be a right to reject, but otherwise no.

davidmcn

More info needed - in theory, maybe, but I think it unlikely there's going to be a material difference in value in the overall item just because of a difference in extent of the damaged packaging.

pinkshoes

stretch663 said:

If a item is sold on ebay staring that the packaging is damaged and the price reduced can the buyer return it saying it has been damaged more in transit??
The actual item is not damaged 

Of course they can, although obviously that depends on the initial damage, and what happened in transit. 

e.g. if you had stated that the packaging was a little damaged (but probably ok to give as someone to a gift...), but in transit the packaging was trashed, then yes they have a case. 

Could you be more specific in what it was sold as and what they are claiming?

stretch663

It was a star wars action figure.
It was advertised as damaged  plastic cover and reduced the price.
Received a offer even lower and excepted it.
I managed to pack it ang get it to the post office for 5 on friday.
Later that night he wanted a refund ??
I said it had already been posted . Conversation went back and forth he wanted a refund I said I cant I've sent it.
Monday comes and surprise surprise its arrived battered.
Alot more damage than it was sent due to inadequate packaging in the message even though it was in bubble wrap and a card invert.
The card had been ruined but it was already sold as damaged goods ?.?

pinkshoes

Ok so it sounds like they have changed their mind and ere not expecting it to be sent out so quickly.

I would ask them to send photos of the outer packaging before they opened it so you can claim from Royal Mail. I would the ask them to return it.

How much was it?

stretch663

The only £18 
Mint there about £45 as it's a little rare but a few about