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Online Banking Access Query

greyteam1959
greyteam1959 Posts: 4,747 Forumite
Part of the Furniture 1,000 Posts Name Dropper
edited 4 May 2020 at 1:42PM in Budgeting & bank accounts
I have been accessing my Spanish bank account from the UK for a long time now using Chrome browser with Win 10.
I now cannot access it using Chrome.
I enter my access pass codes etc but the web page just sits there, does not even attempt to connect.
If I use Firefox I can access it no problem.
Only thing different would be Chrome browser updates I suppose.
Any ideas what the problem could be ??
Update
If I use Chrome Incognito mode I get in.


Comments

  • Willing2Learn
    Willing2Learn Posts: 6,294 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    This would be best discussed on the techie board.  I would imagine it would be something in your security settings that is causing a problem.  Most likely as a result of a botched software update...
    I work within the voluntary sector, supporting vulnerable people to rebuild their lives.

    I love my job

    :smiley:
  • greyteam1959
    greyteam1959 Posts: 4,747 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 5 May 2020 at 7:56AM
    Sorted...........
    I have an extension on Chrome called 'I don't care about cookies'.
    Disabled that & all good now.

  • SnowTiger
    SnowTiger Posts: 4,461 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I have been accessing my Spanish bank account from the UK for a long time now using Chrome browser with Win 10.
    I now cannot access it using Chrome.
    I enter my access pass codes etc but the web page just sits there, does not even attempt to connect.
    If I use Firefox I can access it no problem.
    Only thing different would be Chrome browser updates I suppose.
    Any ideas what the problem could be ??
    Update
    If I use Chrome Incognito mode I get in.


    Do you have any extensions enabled in Chrome?  Ad blocker, pop up blocker, cookies block, etc?

    They will (sometimes) cause a website to act unexpectedly.
  • eskbanker
    eskbanker Posts: 38,248 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    SnowTiger said:
    Do you have any extensions enabled in Chrome?  Ad blocker, pop up blocker, cookies block, etc?

    They will (sometimes) cause a website to act unexpectedly.
    Did you miss OP's preceding post 45 minutes before yours?
    Sorted...........
    I have an extension on Chrome called 'I don't care about cookies'.
    Disable that & all good now.

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