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Universal credit recalculation.

Redhouse11
Redhouse11 Posts: 14 Forumite
Third Anniversary First Post
edited 3 May 2020 at 1:10PM in Coronavirus Board
Hi, I’m self employed and put in a claim for universal credit 5 weeks ago, last week I was told how much I will be getting, but nothing was included for my rent, I queried this through the journal and got a reply stating due to a system error your payments will be recalculated today (6 days ago), I know they are very very busy but my rent is due this week, will I have to wait until next month until I receive it.

Comments

  • huckster
    huckster Posts: 5,551 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Is this a private rental or social through a Housing association ?
    Once they have recalculated the payment, if the amount is overdue, they will normally process as a same day faster payment.  Might be worth sending a journal message chasing it.
    The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.
  • Redhouse11
    Redhouse11 Posts: 14 Forumite
    Third Anniversary First Post
    I’m a private renter, How long do you think I would have to wait for the re-calculation figure?
  • huckster
    huckster Posts: 5,551 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Usually about 7 days after first contact of there being an issue with a statement, so should be received shortly.  Won't hurt sending them a journal message reminder.
    The comments I post are personal opinion. Always refer to official information sources before relying on internet forums. If you have a problem with any organisation, enter into their official complaints process at the earliest opportunity, as sometimes complaints have to be started within a certain time frame.
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