MYPPIREFUND- Claims Company

Esso172

Hi,
Has anyone used MYPPIREFUND to claim for mis sold PPI on a credit card ? I used them to reclaim two of my PPI claims. All the relevant information was sent prior to the FCA deadline in August. My MBNA claim was successful, but my Citi Bank claim has turned into a massive run around with MYPPIREFUND. I have received  a letter of confirmation from Citi Bank, that their records show they did not get a PPI compliant application from MYPPIREFUND thus my complaint has been time barred. I included all the evidence that PPI was on the account via my old credit card statements.
When I contacted the client/customer services department at MYPPIREFUND, inclusive of the letter from Citi Bank asking MYPPIREFUND to send proof that they did send the complaint before the FCA deadline. I have been informed by MYPPIREFUND on numerous occasions by email and telephone that they 100% did send the PPI complaint before the deadline. As Citi Bank will only interact via email, this issue is still ongoing ! I have asked MYPPIREFUND to provide me with an email or phone number of a manager so I can escalate this issue to a senior manager, alas they have refused and inform me to just send an email to a generic client services email. This has not provided any form of resolution to this issue, in fact the whole process just starts again !

I have  lodged an official complaint with MYPPIREFUND, the issue is that even though I provided all the requested proof and signed claim form for MYPPIREFUND to represent me, I fear that I have lost out on the opportunity for a successful mis sold PPI refund, as I have had from four claims to date even though one of them was via MYPPIREFUND.

Does anyone have any advice, on how best to move forward ?

Thanks

  

[Deleted User]

You just need to put it behind you.

When you employ someone to post a letter for you that you could have done yourself, you always take the risk that they will forget or get it wrong.

Nothing you can do now.

[Deleted User]

Deleted_User said:

Nothing you can do now.

The OP can certainly  refer his  complaint to the Ombudsman if the claim firm continue giving him the runaround, but I agree there is no point asking to speak to "the manager". Since the claim firm have a vested interest in the success of the complaints in question I'm guessing they'll have kept proof of posting them before the deadline  and it's probably the Covid lockdown delaying the sending of this to the Bank. 

If  the Bank is eventually sent such evidence, they'll doubtless agree to look at the complaint. 

So it's not quite over....yet. 

Esso172

Hi ZX81,
The reply I got from MYPPIREFUND regarding my Citi Bank PPI claim;

Good Afternoon

 

Over the past 6 months we have been going back and forth relating to a complaint we had submitted for Mr XXXX our mutual client, whereby we have received a number of letters stating his complaint was submitted after the PPI deadline set by the FCA. I would like to go over the time lines so we can confirm that his case was in fact provide to your company prior to the deadline and therefore requires logging as a complaint.

 

On the 22nd of August 2019, we sent a request for information relating to the existence of PPI to Citi bank. As a result on the 17th of September 2019 Citi Bank informed us that they were unable to locate the client using the information on the complaint that we had provided and if we could provide more information they would investigate. As a reference I attach a copy of the correspondence.

 

The client then had sent in a copy of his bank statement from Citibank indicating PPI was present on his account at the time. On the same day we sent the complaint with the evidence that PPI was attached for you to investigate the complaint as stated you would in your letter dated 17th September.

 

23rd of October 2019 you sent us a letter stating you have time barred this complaint because we have sent the complaint to you after the deadline.

 

Another letter was issued to Citibank on 25th November explaining that this case was not a time barred case and that we issued the complaint before the deadline and that we are providing you with evidence from your letter dated in September. The outcome remained the same and you again sent us the same letter stating it was time barred.

 

On a number of occasion, we have sent emails and letters with all of the client’s evidence of PPI with another covering letter.

 

I believe I have provided a detailed timeline of what has occurred and shown that the actual request for information which would have resulted in our complaint being logged prior to the deadline.

 

I hope this clarifies our position and I look forward to hear from you regarding this case and our mutual client.

[Deleted User]

Sounds like the Claim firm are very much  chasing this and demanding the bank accept your complaint as the initial contact was indeed before the deadline. 

In this case, it's not the Claim Company who are dragging their feet....